Tips for Clearing U.S. Bank MRBP Exceptions

Partner Solutions Team or 651.296.8215/800.710.8871 
7:30 a.m.-5:00 p.m.
Upcoming Trainings
Minnesota Housing 101
Tuesday, October 7
10:00–11:00 a.m.
Start Up and Step Up Process and Documents
Wednesday, October 8
10:00-11:30 a.m.
Loan Commitment System Thursday, October 9
10:00 a.m.–12:00 p.m.

Where to Direct Questions and Submit Documents
  • Direct questions related to exception conditions or the status of loans to the U.S. Bank MRBP Communications Team at 800.562.5165, Option 2 between 8 a.m. and 5 p.m. EST.

  • Send documents and attachments required to clear exception conditions to U.S. Bank MRBP’s Exceptions Team. Include a copy of the U.S. Bank loan number or attach the Exceptions Report. Sending documents to the Communications email box will delay receipt of the materials. 
Do not send in multiple submissions of documents required to clear exceptions as this delays the review process.
U.S. Bank MRBP Exceptions Review Timeframe
Allow two complete business days from document submission for the Exceptions Team to clear standard conditions.
Loans conditioned with any of the following items may require additional review time:
  • MDIA
  • Manufactured housing
  • Flood insurance
  • Conventional coding  
U.S. Bank MRBP Funding Timeframe
Loans are typically purchased within two business days once exceptions are cleared. When volume is high, there may be a delay. Contact U.S. Bank MRBP’s Communications Team if you experience a delay in excess of two business days.  
Additional Contact Information
Contact the Minnesota Housing Partner Solutions Team if you need further assistance or have other questions.
Check out our Contact Sheet for the appropriate team member for each topic.
400 Sibley Street, Suite 300 | Saint Paul, MN 55101 US
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