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As part of the ATMIA Cash Revival Plan, we are working to make deposit universally available at ATMs.

A reduction in bank branches and bank ATMs in recent years is creating issues for members of the public and for small business in their handling of cash, and therefore in its use as a chosen method of payment.   

Can you please complete this questionnaire in as much detail as possible to help us target our advocacy in the most appropriate manner. Deadline to complete : 30 September 2020.

Just for completing the survey, you will be entered to win one of two prizes! A free year of membership or a free conference pass to a 2020 ATMIA conference of your choice will be awarded once we receive 50 or more survey responses! See details at the end of the survey.

If your company is present in multiple countries, it would be appreciated if you fill in one questionnaire per country, or highlight the differences between countries in your answers.

If you would find it easier to discuss in person, or have any questions, please contact me at Debbie.smyth@atmia.com and I will arrange a call.

Many thanks for your help.

Debbie Smyth

Terminology used:
FI:                         Financial Institution
IAD:                      Independent ATM Operator, or sponsored ATM operator
Foreign ATM:  ATM run by a bank or IAD different to the FI who issued the card

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* 1. Number of ATMs in your country (split by FI and IAD if possible)

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* 2. Is there a mandate on Bank Branches to provide and accept cash to/from public and small businesses?

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* 3. Is cash deposit (notes, coins, cheques) readily available at bank branch counters?

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* 4. Is deposit readily available at bank ATMs?

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* 5. Is deposit readily available at foreign ATMs?

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* 6. When a deposit takes place at a not-on-us ATM, how does the message reach the account holding bank?
E.g. Visa, MasterCard, LINK, Faster Payments, APIs, WeChat Pay, Alipay, Allpoint, …

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* 7. Is an interchange fee applied to the deposit transaction?  (between issuer and acquirer NOT to end customer)

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* 8. If yes, How much, structure of fee?

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* 9. Is a direct customer fee normally charged for cash deposit at ATMs?

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* 10. If yes, typically, how much?

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* 11. How long does it typically take for cash deposits at ATMs to reach the customer’s account?

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* 12. Is there a regulation on time to clear cash deposit?

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* 13. Is cash deposit available at other locations? e.g. kiosk in retail, Post Office, counter in retail, …

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* 14. Is it possible to deposit cash into someone else’s account? e.g. as a gift to family member

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* 15. Are there regulatory or bank limits on the amount of cash that you can deposit?

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* 16. If yes, does that vary by branch / ATM / foreign ATM?

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* 17. Are there limits on the amount of cash that you can deposit due to technology?

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* 18. Are any developments or pilots planned or in place to make deposit more widely available?

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* 19. Do you feel that access to deposit facilities are inadequate in your country?

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* 20. Is there feeling from public and/or businesses that deposit facilities are inadequate in your country?

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* 21. Do you have any other comments on cash deposit? – trends on usage, availability issues, regulatory issues, technical issues, ……

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* 22. Your company type

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* 23. Please enter in your contact information below for a chance to win a free year of ATMIA membership or a free conference pass to a 2020 ATMIA conference, once we receive 50 or more survey responses! The Winner will be notified by email.

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