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Thank you for taking the time to help us identify the top global fraud and security issues facing the ATM industry. Just for taking the survey you will receive a copy of the executive summary.

This survey uses two basic categories to describe ATM criminal attacks – PHYSICAL ATTACKS and FRAUD. Physical attacks include the theft of the ATM itself or theft of valuables such as cash from within the ATM. Fraud include a wide range of methods criminals use to steal data such as skimming, card theft and malware among others.

Unless specifically asked about future expectations, please answer based upon your experience over the last 12 months.

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* 1. Please enter the country you are based in:

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* 2. If your responses relate to a whole region or globally, please select all that apply

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* 3. Over the past 12 months, how do you feel overall trends in ATMs attacks have changed?

  Decreasing Significantly Decreasing Slightly Remaining Consistent Increasing Slightly Increasing Significantly
Fraud Attacks
Physical Attacks

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* 4. For PHYSICAL attacks, indicate what trends you have experienced over the last 12 months. If you have not experienced a particular attack, select "Have Not Experienced."

  Decreasing Remaining Consistent Increasing Have Not Experienced 
Theft of ATM itself using vehicles (ram raids, smash & grab, pull-outs)
Theft of ATM itself using manual removal of ATM by a person
Breaking into safe using saw or angle grinder
Breaking into safe using drills
Breaking into safe using thermal torches, plasma cutters or lances
Breaking into safe using hydraulic tools (jaws of life)
Breaking into safe using wedges and hammers
Breaking into safe using crowbars or pry bars
Breaking into safe using explosive gas
Breaking into safe using solid explosives (including gels and putty)
Damage to ATM cabinet, top box or fascia for purpose of fraud
Damage to ATM cabinet, top box or fascia for purpose of vandalism

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* 5. For FRAUD attacks, indicate what trends you have experienced over the last 12 months. If you have not experienced a particular attack, select "Have Not Experienced."

  Decreasing Remaining Consistent Increasing Have Not Experienced
Skimming devices (external & visible)
Skimming devices (inserted into card reader, invisible from front)
Skimming devices (inlay skimming devices in card entry throat, mostly invisible from front)
PIN observation (camera)
PIN observation (fake keyboard)
PIN observation (shoulder surfing)
Door access skimming devices (e.g. lobby door)
Eavesdropping (attaching to card reader electronics or read heads)
ATM malware (for card data)
Network packet sniffing (at ATM location)
Network compromise (remote from ATM)
Shimming (between chip card & reader contacts)
Card trapping (e.g. Lebanese loops)
Cash trapping internal (e.g. cash claws)
Cash trapping external (in front of cash slot)
Transaction reversal fraud (e.g. dispenser manipulation)
Jackpotting dispenser using ATM malware
Jackpotting dispenser using black boxes
Network compromise (other than for card data)
Deposit of fake cheques (fake checks)
Deposit of counterfeit cash
Deposit of stained, degraded stolen bank notes
Trapping and theft of deposits
Sophisticated compromise of deposit machines

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* 6. Over the past 12 months, which type of location best describes where the majority of attacks you've experienced are taking place. If you have not experienced a particular attack, please leave it blank.

  Fraud Attacks Physical Attacks
Drive-Thru
Through-the-wall
Stand Alone / POD
Inside bank (24-hour access)
Inside bank (staffed)
Inside store / shop
Inside shopping mall / shopping center
Transport hub  (e.g. train station, bus station)
Other off-premise location

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* 7. Please rank the top (3) three PHYSICAL ATTACK methods that concern you the most, even if you don't feel it is increasing. If possible, please estimate costs and losses associated with each type of attack you've experienced.

  Highest Concern 2nd Highest Concern 3rd Highest Concern
Theft of ATM
Theft from ATM using explosives
Theft from ATM (e.g. cutting etc.)
Damage to cabinet, top-box, fascia
Other Physical Attacks

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* 8. Please rank the top (3) three FRAUD ATTACK methods that concern you the most, even if you don't feel it is increasing. If possible, please estimate costs and losses associated with each type of attack you've experienced.

  Highest Concern 2nd Highest Concern 3rd Highest Concern
Skimming
Eavesdropping
ATM malware for card data
Network packet sniffing (card data)
Shimming chip card data
Card trapping
Transaction reversal fraud
Cash trapping
Jackpotting dispenser (malware)
Jackpotting dispenser (black boxes)
Fake deposits
Deposit machine compromise
Other fraud attacks

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* 9. If known, please indicate your experience with the technical characteristics of devices and attack methods used to compromise your ATMs.

  Yes No Unknown
Skimming devices are getting smaller
External skimming devices have their read head positioned 0 to 3 cm from the actual card slot
External skimming devices have their read head positioned 3 to 5 cm from the actual card slot
External skimming devices have their read head positioned 5 to 8 cm from the actual card slot
Analogue skimming technology
Digital skimming technology
Stereo skimming technology
Making of a hole in the fascia near card slot to attach eavesdropping devices, black boxes or install malware
Making of a hole elsewhere in the ATM to attach eavesdropping devices, black boxes or install malware
Opening the cabinet or top-box door to attach eavesdropping devices, black boxes or install malware
Eavesdropping devices were found attached to the pre-head of the genuine card reader
Eavesdropping devices were found attached to the read head of the genuine card reader
Eavesdropping devices were found attached to the electronics of the genuine card reader

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* 10. What percentage of your ATMs have physical security and anti-fraud countermeasures deployed?

  More than 75% Between 75-25% Less than 25%
Physical security countermeasures
Anti-fraud countermeasures

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* 11. In your opinion, how effective are the countermeasures you have in place?

  Very Effective Moderately Effective Ineffective
Physical security countermeasures
Anti-fraud countermeasures

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* 12. What are your plans to invest in new countermeasures over the next 12 months?

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* 13. Do you currently have ATMs deployed using biometrics or plan to do so in the future?

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* 14. Please explain which types of attack, if any, you experienced for the first time over the last 12 months.

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* 15. Please explain if you have any concerns about ATM crime over the next 12 months, regardless if you have experienced an attack.

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* 16. Regarding security, what topics would you like ATMIA to focus on over the next 12 months?

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* 17. Please share your observations, provide comment, opinion and/or share advice for other ATMIA members regarding the security of ATMs.

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* 18. To receive a copy of the executive summary and be entered into the drawing, please provide your contact information.

Thank you for taking the time to help us identify the top global fraud and security issues facing the ATM industry. 
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