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Acknowledgement for Website Access
I understand that the Social Security Administration will validate the information I provide against the information in Social Security Administration's systems.

I certify that:
  • I understand that I may be subject to penalties if I submit fraudulent information.
  • I agree that I am responsible for all actions taken with my Username.
  • I am aware that any person who knowingly and willfully makes any representation to falsely obtain information from Social Security records and/or intends to deceive the Social Security Administration as to the true identity of an individual could be punished by a fine or imprisonment, or both.
  • I am authorized to do business under this Username.
By entering your Username, Password and clicking on the "Sign In" button, you certify that you have read, understand and agree to the above statements.





     

Help & Support

  • For questions or concerns regarding password resets and new ERE account registration, please dial 1-866-691-3061. This number will be staffed from 7am - 7pm EST, Monday thru Friday. After hours questions about password resets and new ERE account registration may be emailed to electronic-records-express@ssa.gov
  • For ERE technical issues please send an email to EETechSupport@ssa.gov
  • All other ERE questions can be sent to OHO.HQ.Rep.Mail@ssa.gov
  • Appointed Representatives who are locked out can send their name and User ID to electronic-records-express@ssa.gov
  • Appointed Representatives who are having issues accessing cases can send their name and Rep ID or User ID to the OHO.HQ.ARS@ssa.gov mailbox.

Privacy Statement

Your privacy is important.
For details about our use of your information, we encourage you to read our Privacy Act Statement.