Help & Support
- For questions or concerns regarding password resets and new ERE account registration, please dial 1-866-691-3061. This number will be staffed from 7am - 7pm EST, Monday thru Friday. After hours questions about password resets and new ERE account registration may be emailed to electronic-records-express@ssa.gov
- For ERE technical issues please send an email to EETechSupport@ssa.gov
- All other ERE questions can be sent to OHO.HQ.Rep.Mail@ssa.gov
- Appointed Representatives who are locked out can send their name and User ID to electronic-records-express@ssa.gov
- Appointed Representatives who are having issues accessing cases can send their name and Rep ID or User ID to the OHO.HQ.ARS@ssa.gov mailbox.
Privacy Statement
Your privacy is important.
For details about our use of your information, we encourage you to read our Privacy Act Statement.
For details about our use of your information, we encourage you to read our Privacy Act Statement.