2nd of September - Exciting News, My Epic Pro

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Hi Ski & Ride School Team,

I hope you’re continuing to have a great summer! A few weeks ago, we shared the instructor view of the Ski & Ride School features in the My Epic App click here.

Today, we're thrilled to share with you a sneak peek of the guest view within the My Epic App.

There’s a lot for guests to love. Guests will be able to track progress across all group lessons and seasons in one place! It will also support the guest experience with improved check-in and drop-off processes, skill and progression tracking, badges for achievements and key milestones, and easy navigation to booking another lesson right at their fingertips.

Here is a closer look at the key features within the My Epic App

In-App Lesson Management

Highlights for the guest:

Link to book additional lessons
Manage group-lessons for all household member
Streamlined communication and notifications for pre-arrival, need to knows, and building excitement
Review previous instructor and group-lesson details

(all designs are subject to change during development)

Improved Check-In & Drop-Off Process

Highlights for the guest:

Link to book additional lessons
Manage group-lessons for all household members
Streamlined communication and notifications for pre-arrival, need to knows, and building excitement
Review previous instructor and group-lesson details

(all designs are subject to change during development)

(all designs are subject to change during development)

Skill and Progression Tracking

Highlights for the guest:

Streamlined skill progression standardized across resorts
Receive real-time updates, photos, and celebratory moments via push notification during the lesson
Review progress within the digital skill report
Guests complete the lesson with a sense of accomplishment and highlights reiterated from the review/preview portion of the teaching/learning cycle

At all other resorts outside of the pilot, new capabilities are also coming:

Navigate to the lesson purchase from within the app
View group-lesson history and skill-level progress within individual profile

(all designs are subject to change during development)

This is a small glimpse into the guest-facing capabilities. We will continue to communicate more information about all aspects of the app as we continue to develop it. In addition, we are preparing training that will be integrated into onboarding and winter ramp up to support staff in delivering a seamless guest experience.

Thank you for being part of this journey,

Jamien Hawkin

Hope you are enjoying your summer!

BCSnowPro.com

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