COMMON ISSUES
FIND SELF-SERVICE RESOURCES HERE
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Prospective Student
The Recruitment Response Center is your best resource for questions regarding the application process and for assistance in narrowing down your options.
- How to apply to a SUNY college
- Financial aid information
- Search for Online Courses and Programs
- Contact the admissions office at the prospective campus if you know in which program/course you are interested
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Current Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- Navigating your online Blackboard course
- Blackboard Mobile app for students
- Tips for working on a Mac in Blackboard
- Registration/enrollment related issues: contact the Student Accounts/Registrar’s office.
- Password/username assistance: contact your campus help desk
- Issues with student portals, Banner, or campus email systems: contact your campus help desk
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Transfer Student
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Students
- Brightspace Most Popular Topics
- Search for Online Courses and Programs
- General information about transferring
- Request a transcript from the Registrar/Student Accounts office
- If you know the program/course in which you’re interested: contact the admissions office at the prospective campus
- If you haven’t decided on a program/course: contact the Recruitment Response Center.
- Non-degree students taking a single course: please discuss the process with a transfer advisor from your home campus’ transfer office to ensure credits will transfer properly.
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Faculty Member
We have a number of articles to assist you in navigating and working within your online courses on our Knowledge Base: Blackboard Articles for Instructors
- SUNY Brightspace Faculty Training Recordings and Videos – (Note: Campus login credentials required)
- Steps to perform a course copy
- Blackboard Instructor App FAQs
- Using Ally in Blackboard
- How to set up a Grade Center that is: points-based, percentage-based
- Test settings in Blackboard
- Password/username assistance: campus help desk
- Issues with campus email systems: campus help desk
- Please contact your campus to request Blackboard/LMS training
- If you are interested in using Open Educational Resources (OER) in your course, visit oer.suny.edu