What lies ahead for the banking industry in 2021?

2020 was a memorable year for everyone, now is the time to step back and consider the lessons learnt and look to the trends likely to emerge in the banking sector in the year ahead.

To stay relevant and to differentiate themselves in the current digital age, banks need to demonstrate a solid understanding of the current landscape and stay aligned with customers’ changing habits and expectations.

COVID-19 may have accelerated trends that were already in play but whether they continue at the same pace is yet to be decided.  It will be those that evolve rapidly that will get ahead and stay ahead. More than ever, it is not only about competitive advantage but, for some, it may be about survival.

Mark Aldred, banking specialist at Auriga, shares his insight on the top trends for the next 12 months and how to implement them in your own business strategy.

Read Auriga’s whitepaper to find out more about community-led initiatives, lean bank branches, the future of cashback and shared ATM infrastructures.