Get webhook notifications whenever Washington University - IT creates an incident, updates an incident, resolves an incident or changes a component status.
Identified - WashU IT is investigating an issue where multiple SIS (Student Information System) services were intermittently not working or are not available. Technical teams have made a temporary change to restore some functionality to affected services while troubleshooting continues.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 2025 - 15:11 CST
Investigating - WashU IT is investigating an issue where multiple SIS (Student Information System) services are intermittently not working or are not available, including:
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 2025 - 13:22 CST
Investigating - WashU IT is investigating an issue with Workday and Mulesoft. Due to a vendor issue with Mulesoft, data from Workday was delayed being processed into Mulesoft. The vendor has resolved the underlying issue, and the backlog of data is being gradually processed. This will affect onboarding of new users.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 2025 - 11:06 CST
WashU IT's Service Dashboard gives you real-time updates on system performance issues. If you require assistance, please call our Service Desk at 314-933-3333.
Administrative & Enterprise Systems
Partial Outage
Alumni and Development Information System (ADIS)
Operational
Research Management System (RMS)
Operational
Student Information System (SIS)
Partial Outage
Vended Applications
?
Operational
Cognos Reporting
Operational
Marketplace
Operational
Vended Applications
?
Operational
Workday
?
Operational
SUBS Awards
?
Operational
Bear Bucks
?
Operational
Back-end Processing (AutoSys)
?
Operational
Confluence
Operational
Archibus
Operational
Mulesoft
?
Degraded Performance
Clinical
Operational
EPIC
Operational
Vended Applications
Operational
Clinical Websites
Operational
Credit Card Systems
?
Operational
S-Fax
?
Operational
Communications & Collaboration
Operational
Email
Operational
Office 365
Operational
Microsoft Teams
Operational
Emma mass communication system
Operational
Zoom
Operational
Box File Storage System
?
Operational
WUSTL Connect
?
Operational
Computing and Printing
Operational
E-Fax
Operational
PaperCut Printing
Operational
WashU Cloud Storage
Operational
Azure Hosted Infrastructure
Operational
WashU IT Services / Cloud Computing
?
Operational
Desktop Computing
?
Operational
File Services
Operational
IT Infrastructure Components
?
Operational
JAMF Apple Device Management System
?
Operational
Active Directory
?
Operational
IT Management
Operational
Software Licensing
Operational
ServiceNow
?
Operational
Splunk
?
Operational
ConnectAdmin
?
Operational
Network & Connectivity
Operational
Internet
Operational
Internet 2
Operational
Phone
Operational
VPN
Operational
WiFi
Operational
Washington University Research Network (WURN)
Operational
Resolved -
WashU IT Engineers have resolved resolved the issue affecting CashNet checkouts, with a total of 8 sites impacted. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jan 13, 10:53 CST
Investigating -
WashU IT is investigating an intermittent issue with CashNet Portals. A configuration issue is affecting several CashNet portal sites, causing the checkout screen to be unavailable. Slate users may encounter an error message when trying to click on the CashNet link.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 13, 09:47 CST
Resolved -
Microsoft has resolved their underlying infrastructure issue. All WashU data and processes have returned to baseline.
Jan 13, 09:20 CST
Update -
Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. The most recent update from Microsoft states that their service has mostly recovered, but that some clients may still have delays or other issues until everything is completely recovered. WashU IT will continue to monitor our scheduled jobs and will provide an update ~10am on Monday morning 1/13.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 17:31 CST
Monitoring -
Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a formal resolution, all data marts currently up to date.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 15:46 CST
Identified -
Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs, with intermittent success pulling in some Workday data.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 13:21 CST
Update -
Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs.
Our current status is as follows: RMS data is up to date ILMS and Space data marts are updated to 1/8/25 Workday HCM and Finance data marts are updated to 1/9/25
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 10, 09:22 CST
Update -
Microsoft continues to experience a service disruption in their Azure data center, per their status page at https://azure.status.microsoft/en-us/status. WashU IT has identified the resulting impact of delayed data on reporting. Although the vendor has not provided a resolution formally, we have been able to manually run some jobs, with another job scheduled to run on Friday morning. Additional updates will be posted ~10am on Friday morning (1/10/25) or when the status changes.
Teams are working to resolve the issue. Please call 314-933-3333 if you have any questions.
Jan 9, 17:40 CST
Investigating -
WashU IT is aware that reporting may be stale and reflecting yesterday's data.
The underlying cause is a large outage in Microsoft's Azure data center.
WashU IT is tracking the issue and will re-run jobs when Microsoft resolves the issue.
Resolved -
WashU IT Engineers have confirmed that SFax is operating normally and is allowing users to log in. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jan 10, 16:08 CST
Investigating -
WashU IT has received confirmation from the SFax vendor that they are experiencing a service outage. SFax users are intermittently unable to log in, preventing them from sending outbound faxes. Inbound faxes are unaffected. The vendor is aware of the issue and is working on restoring service.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 10, 13:34 CST
Resolved -
Verizon engineers identified and repaired some physical damage to their infrastructure due to weather conditions. Service has been restored, and outbound calls to Verizon phone numbers should be working again. If you continue to experience further issues, please contact us at 314-933-3333.
We appreciate your patience during this incident.
Jan 8, 13:50 CST
Identified -
WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. AT&T has confirmed that the issue affects only outbound calls to Verizon phone numbers. Reports of WashU users impacted by this issue have remained low to this point.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 08:37 CST
Update -
WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. A support case is open with the vendor and has been escalated to a higher tier for investigation.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 8, 03:28 CST
Investigating -
WashU IT is investigating an issue with some outbound calls not connecting on the Danforth VoIP phone system. Inbound calls are unaffected. Technical teams are working with the vendor to resolve the issue.
Please call 314-933-3333 if you have any questions. We appreciate your patience as we work to restore service.
Jan 7, 20:33 CST
Resolved -
BJC Technical teams identified and resolved an issue affecting sending images to VRAD, an after-hours solution for Teleradiology. Impact to WashU users was minimal or none. The issue was caused by a misconfiguration during implementation of some new servers.
Jan 7, 19:00 CST