Voya Health Account Solutions BSL

We have strengthened the login process for your account. Please follow the instructions below to access the portal and create a new username and password.

• Go to myhealthaccountsolutions.voya.com and click “Register Now.”
• You will need the following data to register your account:
  • Social Security Number/Date of Birth/PIN (mailed to your home)
  • An email or mobile phone number (will carry over from your current account) that will be used for MFA.
• Create your new username and password. These will also be needed to access the mobile app. 

If you have debit cards, new cards will be sent in the mail in mid-September at your current address on file with Voya. This is part of our continuous efforts to combat rising fraud and protect personal data and financial information. You will also be eligible for complementary ID Theft protection via our arrangement with Mastercard®.

Please verify your contact information and address prior to Friday, September 1, 2023, to ensure you receive your debit cards in a timely manner. You can assign one of these cards to a dependent of your choosing. Instructions on ordering new cards for additional dependents can be found in the section below.

Please note the following:

• Current debit cards can be used through 12:00 pm CT on Sunday, September 17, 2023. Participants can begin using their new debit cards on Wednesday, September 20, 2023. 
• Between these two dates, you will not be able to use the debit cards or file an online claim. 
• A majority of debit cards will be fully funded. However, some participants may experience a delay in funding due to late and/or trailing settlement activity. 
• You can activate your cards as soon as you receive them, but the debit cards cannot be used until Wednesday, September 20, 2023.

After you receive and activate your new set of Voya cards, you will be able to assign additional cards to your dependents by contacting a Voya representative after Wednesday, September 20, 2023, at 833-232-4673.

Please note: 

• Dependents that you assign cards to must be at least 18 years of age
• You’ll need each dependent’s Social Security Number and Date of Birth

To help keep your money safer, starting Wednesday, September 20, 2023, you’ll receive complementary identity theft protection via our arrangement with Mastercard. 

Why is identity theft protection so important? Identity theft can happen in a number of ways, such as fraudulent card charges, medical identity theft, fraudulent income tax returns, and many others. And when it happens, resolving it is most likely inconvenient and frustrating. When you activate your complimentary Mastercard ID Theft Protection, you’ve got proactive tools in place that can help you:

• Protect – Defend your personal information and secure your digital privacy.
• Detect – Track your identity risk level and detect potential fraud early.
• Alert – See suspicious activity and take action immediately. 
• Resolve – Repair problems quickly with help from our experts. 
• Want to know more? Visit mastercardus.idprotectiononline.com for complete details including their Terms of Service, Terms of Conditions and Privacy Policy. 

Activating your Mastercard ID Theft Protection is easy — simply visit mastercardus.idprotectiononline.com on Wednesday, September 20 or after, then click “Activate now” and enter your card number. 

We will be integrating Voya's cash management program into your Health Savings Account (HSA). Starting Wednesday, September 20, 2023, Voya Institutional Trust Company (VITC) will be the new custodian for your HSA, replacing WEX, Inc., the current custodian.

As part of this transfer, Voya Institutional Trust Company (VITC) will become the custodian for existing employee participant HSAs and the custodian for any new HSAs established for employees. All HSA assets transferring to VITC from the prior custodian (WEX) must transfer in cash, which will require the liquidation of all existing HSA holdings starting Thursday, September 7, 2023. No action will be required by employers or their employees at this time. Participants will then be asked to re-elect their investment choices after Wednesday, September 20, 2023.  

Current custodial agreement with WEX

VITC custodial agreement

The change to Voya’s custodial services requires that any investments in your HSA be converted to cash, which will take place on Thursday, September 7, 2023. If you want to re-invest that cash balance, you will be able to do so starting Wednesday, September 20, 2023.

All investing involves risks of fluctuating prices and the uncertainties of rates of return and yield inherent in investing. All security transactions involve substantial risk of loss.

You will be able to choose from a menu of new, quality mutual fund investments, all selected and managed by our dedicated and experienced in-house management team. Your HSA investment options will include: 

• MONEY MARKET
  • Schwab Government Money Fund
• ALLOCATION / TARGET DATE
  • Voya Target Retirement Funds Series R6
  • Voya Global Multi-Asset I
  • Voya Global Target Payment I
• EQUITY
  • Fidelity® 500 Index Premium
  • Columbia Contrarian Core I
  • MFS® Growth R4
  • Fidelity® Large Cap Growth Index Prm
  • Fidelity® Large Cap Value Index Prm
  • Boston Partners All Cap Value I
  • Parnassus Mid-Cap
  • Northern Small Cap Core
  • Voya Multi-Manager International Eq I
  • Voya Multi-Manager Intl Factors I
  • Fidelity® International Index Premium 
  • Voya Multi-Manager Emerging Markets Eq 
• FIXED INCOME
  • Voya Intermediate Bond R6
  • Fidelity US Bond Index Premium
  • Voya Short Term Bond R6
  • BrandywineGLOBAL Global Opp Bond I
  • BlackRock Inflation Protected Bond Tnstl

For instructions on re-electing your investments, please view our HSA Investments Flyer.

If you do not wish to participate in this custodial change, you can close your account any time before Sunday, September 17, 2023, by completing the HSA Distribution/Account Closure Form, which can be accessed here. Please note that closing your HSA and taking a distribution may cause you to incur excise taxes if the funds are not promptly deposited in another HSA or used for eligible expenses.

After you’ve established your username and password, we encourage you to uninstall the mobile app you may currently have for your HSA and download the new Voya Health Account Solutions mobile app. The new app can help you save time and hassle, while making the most of your HSA, HRA, and FSA by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go.

Download the app here:

Apple Store

Google Play

App Store is a service mark of Apple, Inc. Google Play is a service provided by Google LLC.