Dear Tritons,
We understand that some of you are continuing to experience issues while booking your courses in TSS. We know that successfully booking required courses is an important part of staying on track toward your degree, and we recognize the stress and frustration these issues have caused.
The TSS team is actively working to resolve remaining issues as quickly as possible. To make sure no one is left behind, we are asking all students who are still experiencing booking issues to submit a support ticket as soon as possible. If possible, please create a ticket by Wednesday, August 26, so the team can assist all impacted students promptly. Tickets will still be accepted after this date.
Required Actions
If you haven’t already done so, please submit a ticket by Tuesday, August 25 if you are experiencing a booking-related issue in TSS. Some examples include, but are not limited to:
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- Unable to book a course even though you have completed the required pre-requisite courses and have an approved TEA request for the right section(s).
- Unable to submit a TEA request despite needing to.
- Unable to book any courses.
- Your booking window is not visible under My Appointment Times in TSS.
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You were dropped from a course because of a TSS error and have not been able to re-add or join the waitlist for the course.
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🚩IMPORTANT: If you are experiencing multiple issues while attempting to book, please only submit one ticket listing all the impacted classes or issues. When submitting a ticket, provide your Triton Student Number (TSN), a detailed description of the issue (course number, time/date of course, name of professor) and a screenshot of the error/issue.
If you already submitted a ticket:
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- Check to see the status of your ticket. Log into support.ucsd.edu to see if your ticket is open or closed.
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If your ticket is open, do not submit another ticket for the same issue. Our teams are working through the existing tickets. If you have new or updated information regarding your issue, please add it to your existing ticket.
- If your ticket is closed but you are still experiencing the issue, please submit a new ticket as soon as possible so we can continue to assist you.
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Options for Submitting a Ticket
Please pick one of the following for prompt ticket creation:
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If desired, you can also use the below options to share your issue and a ticket will be created on your behalf:
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- Join Zoom Office Hours (Monday - Friday | 7:00 A.M.–7:00 P.M.
- Call phone support: (858) 246-4357, Press 2 for TSS Support
- Monday through Friday: 7:00 a.m.–10:00 p.m.
- Saturday and Sundays: 12:00 p.m.–3:00 p.m.
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Thank you for your patience and understanding as we work to address these issues and help you complete your course bookings.
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University of California San Diego
Office of the Registrar
9500 Gilman Drive
Mail Code 0022
La Jolla, CA 92093
(858) 534-3150 | Visit Our Webpage
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University of California-San Diego 9500 Gilman Dr | La Jolla, CA 92093 US
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