New Smart Phone EPCS Reenrollment
Did you know that a new smartphone requires reenrollment with an EPCS Enrollment Supervisor? The Imprivata ID app being restored from a backup WILL NOT work and must be reenrolled. Reenrollment with an Enrollment Supervisor must be done during business hours and can be done in person or remotely. Therefore, it is advised that if you get a new phone to plan ahead and consider when you will be able to complete reenrollment prior to activation to prevent issues with being able to utilize EPCS.
Reenrollment will require a valid, nonexpired government issued ID. If you are reenrolling a new phone, you will be immediately able to use EPCS after the reenrollment. First time enrollment can take up to 5 business days after enrolling with an Enrollment Supervisor prior to being able to use EPCS.
Don’t know who your Enrollment Supervisor is or have other EPCS related questions? Email Epic1_EPCS@bjc.org
If you are experiencing any issues, please report them to the Help Desk. BJC: 314-362-4700 WU: 314-933-3333
Intended Audience: Providers (WU and BJC) including APP’s