Chris McGovern spent 40 years here as a locksmith, but some of his best work took place where there were few doors to open and no need for his tools: The Lavine Family Dining Pavilion. That’s where McGovern, who recently retired, made a habit of treating patients in line behind him to coffee, and time permitting, sitting down to talk. If they were a newcomer and seemed a bit nervous, he might even offer advice on how to get through the challenges ahead. Listening to their stories, and sharing them with colleagues, became part of McGovern’s persona. He excelled not just at his job, but also at making others feel connected to our mission. "He’s always prompted us to take a moment to center ourselves and remember why we’re here. Remember our patients. Remember their families and remember the journey they are on. He is very intentional and purposeful about reminding us of that, and I always take it to heart," shared Ralph Nerette, senior director for Public Safety and Emergency Management, at McGovern’s retirement party. Those attending included current and past locksmiths, carpenters, Security staff, administrators, researchers, nurses, and senior faculty. Looking at this eclectic group, William C. Hahn, MD, PhD, executive vice president and chief operating and transformation officer, called it "a great testament" to McGovern’s broad appeal and impact. "All of you in this room are the people that make the Institute work, and have set the culture in place," Hahn said. "Chris is an amazing example of setting that tone. He does it so easily that for the rest of us, it’s just an inspiration." McGovern’s time here gave him more than just a career. After a few years of temporary work, his first day as a full-time staff member coincided with that of Claudette Thompson in Infectious Diseases. Ten years later, she became his wife. Thompson, who retired last year, was on hand for the party, as was their son, Philip McGovern, a Dana-Farber architect. "We see each other around campus all the time," said Philip of he and his father. "It’s going to take me years before I stop turning around every time I hear people jingling keys in the hallways, expecting to see Dad there." As a 2025 recipient of the Ed Benz People and Culture Award, recognizing those who "through their behavior and exceptional efforts, exemplify our core values of compassion and respect…" McGovern was honored in a very fitting way on the morning of his party: free coffee in the Dining Pavilion from 7:00-9:00 a.m. McGovern closed the event by sharing a few of his favorite stories and thanking those who served as his role models. "You all taught me what Dana-Farber is about: How cancer is the scariest thing that will ever happen to our patients, and how you need to put yourself out there and buy them a cup of coffee when they’re here for their first day," McGovern said. "I’ve tried to do that for 40 years. I’ve had a blessed life, a charmed life. I can’t thank you enough."
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