
Colin Averill
This app sucks. It had my expiration for my card wrong, I couldn't update it. I reached out to customer service. Per their instructions, I deleted the card. When I went to re-add the card, it still said I couldn't update it. Per their further instructions, I deleted and re-downloaded the app. I still can't add my card. Their final instruction is to use the nearest meter where I can pay with physical money. This company is garbage, and any city that decides to make you use an unusable app is too.
4 people found this review helpful

MasikaMisty
Poor app functionality and customer service. After starting a session, the zone somehow changed (not even close to the number I put in), so I was charged for the wrong space. Tried to open support chat in the app, but the chat box appeared behind my phone navigation buttons. Went to the website and after several emails back and forth, was finally told they couldn't issue refunds via that chat. I started by saying I was charged for the wrong space, so why not tell me that from the start?
5 people found this review helpful

Chrissy Cadoret
Simple app, no frills, does what you need it to (pay for parking) pretty efficiently. The "convenience fee" is unfair since the app is an alternative to parking meters that must be maintained so should be part of the parking fee, not an extra one. It could also be improved with better reminder options and basic settings like to turn off the incessant vibration after paying, but there's no option to shut that off without losing other notifications.
7 people found this review helpful