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Homeless Assistance and Resources Team (HART)

Providing outreach

Our Homeless Assistance & Resources Team (HART) provides compassionate outreach and assistance to those living unsheltered and serves as a point of contact for community members with sanitation concerns.

Services

  • Responds to reports of active or abandoned campsites
  • Assesses campsites for hygiene/sanitation needs
  • Provides outreach, assessments and referrals to services and resources to individuals experiencing homelessness
  • Educates the community about the City’s role in addressing homelessness and the legal parameters we work within
  • Serves as part of the community’s crisis response system, focused on homelessness-related street and encampment crises

HART is staffed by nine full-time employees from the City Manager’s OfficeVancouver Police DepartmentPublic Works Department, and City Attorney’s Office.

How to report concerns

Use the MyVancouver mobile app (mobile or desktop version) to report issues to the HART team or ask questions related to homelessness in Vancouver, including:

  • Non-emergency issues, such as behavioral health concerns, unwanted occupation of property, etc. For urgent issues requiring a police officer, please call 9-1-1
  • Illegal camping or issues associated with active or abandoned camps
  • Any questions regarding homelessness (explore our frequently asked questions)

The app is not monitored 24 hours a day. We do our best to respond to requests within 24 hours (excluding weekends and holidays). HART can also be reached at 360-487-8626 or hartteam@cityofvancouver.us.

Standard operating procedures: Assessment, cleanup and removal of homeless encampments

These Standard Operating Procedures govern the cleanup and removal of homeless encampments in the City of Vancouver.  The Homelessness Assistance and Resource Team (HART) has primary responsibility for coordinating the cleanup and removal of homeless encampments and will coordinate with the City’s Public Works Department, contractors and the Vancouver Police Department, as necessary. In implementing these procedures, HART will balance the rights of encamped individuals against the City’s duty to maintain public health, welfare and safety.