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          Find a Location

          Etsy, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforEtsy, Inc.

            Online Retailer
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            In order for Etsy to properly respond to your complaint, please include the following information:

            • Your Etsy username
            • The email address associated with your Etsy account
            • Your order number (if applicable)
            • Your case number (if you’ve opened a case via Etsy)

            If you are experiencing a problem with an order from an Etsy seller, Etsy suggests that you may consider opening a case on Etsy in order to resolve the dispute. You can learn about filing a case in the help section of Etsy’s site.

             

            To request a call from Etsy you may visit this page: https://www.etsy.com/help/article/4872

             

            See all additional business information

            At-a-glance

            Customer Reviews

            1.08/5stars

            Average of 624 Customer Reviews

            Customer Complaints

            2,903 complaints closed in last 3 years

            1,429 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/1/2016

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Etsy, Inc. is a marketplace where people around the world connect, online and offline, to make, sell and buy unique goods.

            Business Details

            BBB File Opened:
            8/27/2008
            Years in Business:
            19
            Business Started:
            4/1/2005
            Business Incorporated:
            5/26/2006
            Accredited Since:
            9/1/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Etsy.com
            • Etsy ASAP
            • Etsy Ireland
            • Etsy Germany GmbH
            • Etsy Japan
            • GK
            • Etsy Australia Pty Limited
            • Jarvis Labs Inc.

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            2,903 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/18/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On February ***, 2021 I was banned from the Etsy seller forum. The seller forum is a service that Etsy offers its sellers. I am a seller. (This has to do with consumer only/not disability). I am a consumer of Etsy's. I pay fees to use its services. I was bullied off the forum, then continued to be bullied by Etsy in arbitration, in which I withdrew the arbitration because I realized it was a biased venue and would never end up in my favor. THERE IS NO VIABLE RECOURSE FOR ETSY SELLERS TO ADDRESS THEIR GRIEVANCE WITH ETSY. Seems this should be a consumer/business law violation. It is deceptive to have arbitration in its terms, when they know full well the outcome will always be in Etsy's favor. It is deceptive to offer links and notices/advertisements on the seller dashboard to go to the forum and the links take you nowhere. Etsy is biased and favors some sellers. To this day Etsy cannot tell me what policies I violated. It is the principle here. Anything Etsy replies with is a lie.
            Read More

            Customer Reviews

            624 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark R

            1 star

            03/22/2024

            They are charging sellers an extra 12% on top of the 9.5% claiming that your items are being sold OFFSITE through their offsite ads campaign. Well they were caught red-handed when I knew for a fact that the buyer didn't find my item through their offsite ads. I acquired an item for a specific buyer and I listed it on Etsy. The listing went live the next morning and I sent the link to the buyer. She purchased it immediately. Etsy marked this sale as "sold through offsite ads" and took their extra 12%. I contacted customer service and was apologized to and credited back. I wasn't credited the hundreds of other sales that were supposedly made through offsite ads. They are just filthy little dirty corporate thieves that have found a way to adjust their take without having to prove how the actual internet traffic works. My experience proved that they randomly steel from sellers.

            Local BBB

            BBB Serving Metropolitan New York

            BBB Reports On

            BBB reports on known marketplace practices.

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