Business ProfileforEarly Warning

Zelle has not sent funds held since April 5 2024 at 9:30 am CST. They don't care about customers

April 10, 2024 Dear ***********************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on April 8, 2024. Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. To assist with this matter, we have forwarded your complaint to your bank/credit union for review. We spoke with you on April 10, 2024 and discussed the Zelle Network outage, where your bank confirmed the payment processing was interrupted and payments would be completed promptly. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday. Sincerely, Zelle Support