General Morgan Inn

Great historic hotel in Greeneville. General Morgan Inn is situated right in the heart of town and within walking distance of the Andrew Johnson home and visitor center. The hotel dates back to the 1800s and has a lot of interesting design features. I found my room to be spacious and, thankfully, very quiet too. Bed was comfortable and the hotel had decent amenities. It did seem quite dated (ie 90s era brass, carpet, old phone, etc.) with the interior finish. That's probably the biggest issue here. But, it seemed very clean (perfect health score) and is still nice.

The only thing that would improve the hotel is to update the interior finish in the rooms. Otherwise, it's good and you'll be comfortable here.

I really liked that they give you a $8 voucher for the nearby coffee shop. That's a nice perk since the coffee is better than what you'd find in a regular hotel. Also, they have 3 free Tesla chargers. That's a big benefit if you have a Tesla and want to charge on the road.

Overall: Great hotel with a lot of charm. Worth a stay.

I stayed here recently, and it was almost comical. If you're looking to stay at an establishment with zero customer service and concern for their guests, then the General Morgan Inn is the place for you.
Besides the fact that the onsite restaurant is completely overpriced for the most mediocre food I have ever had, and that's if you care to eat there after you're not greeted by anyone including the Manager that is less than a foot away, and along with the fact that there is zero room service, although marketed through the room (which is probably for the best), and not to mention there is not a single person their to offer to hold the door while you have a cart loaded with Christmas gifts, I take that back the women behind the desk and the Manager had eyes on me as a desperately struggled, this hotel is so outdated that it's not vintage, it's just well, old. My room was so basic, my curtains torn, a tv so small you can't see it from the bed. There is so much false advertising as well. Don't believe the 'breakfast included', it's a seven dollar voucher at a coffee shop down the street that doesn't even have breakfast sandwiches. And the voucher decreases in value as the hours go on from 6am. I spoke to the Manager, and asked if someone could please hold the door for me, and was told "sorry, we can't do that". The drapes in my room were torn, just to top off the experience. I have never written a review before, more or less a negative one. But, being in the industry, and working hard for my money, I felt the need to warn others against this ridiculous experience.

Very much enjoyed my stay here until
Checking out. Sign at desk said "guest services will be back momentarily", but after almost an hour of waiting and trying to call, I still did not have anyone to check me out. I left a note saying I had to go and laid it on the rest with my key card..

Loved this hotel and our family had a great 3 night stay. Rooms are very spacious, beds comfy and you have a microwave and refrigerator. Only downside was water pressure in shower is not great. Dinner in restaurant one night was delicious. I had tacos and they tasted great. Front desk staff sweet and helpful. The breakfast that is included is a $7 voucher to the local coffee shop. It works well but don't expect a hit or even all you can eat continent breakfast. A scone snd a latte is about it. We really enjoyed our stay and would certainly return. Parking good too, lots of it behind hotel in their parking lot.

Just returned from a Mystery Trip thru the Alpharetta Senior Center. A mystery trip is a getaway to an unknown destination, crazy right? This was a wonderful trip centered in Greenville, Tennessee. In Greenville we stayed two nights at the General Morgan Inn. Before the trip we were told we would stay in an historic hotel(kiss of death, this usually means old and rundown). Well the General Morgan is a diamond in the ruff. What a great hotel this is. The room was spacious, clean, and just nice. Great bed, wifi was great and instant hot water on the third floor (thanks to hot water circulator). Greenville is a lovely city, close to the birthplace of country music(Bristol), Bush's beans and Myers Farm. This was a great trip made better by our stay at the General Morgan.

Great hotel and even better service. Jessy at the front desk was awesome!! Amazing customer service and super friendly. She really made our stay!! Definitely will stay here again when we are in town!

Homophobic, discriminatory, and just filthy. I had no option than to stay here for a weekend when coming home with my husband. We were almost kicked out when they saw us holding hands in the lobby until we told them we were guests. Because "they don't support that kind of thing." Don't support what? Love? People being themselves? Happiness? Do you also have something against a man and a woman holding hands in your hotel?
Outside of that, the room was not worth what we paid. Old furniture, uncomfortable bed... The only thing more archaic than their beliefs was the moldy carpet. And the food was overpriced to top it off. I've stayed at Airbnb's with better service than this dump.

Beautiful, clean historic hotel located in President Andrew Johnson's hometown. It's located downtown and in walking distance of most of the historic sites ( Johnson's tailor shop, home, burial site-just a few of the sites nearby) The staff was very friendly and accommodating. And the grand entrance of the hotel is an absolutely stunning! Photos do not do it justice, you simply must see it in person. Rooms were very large and beds were extremely comfy. Nice little art gallery located inside.The coffee shop was great but it is small so you're probably better off taking it to go. Staff was great too. The front desk clerk let us know about tours of the Andrew Johnson site. We purchased our tickets ( only 5 bucks) and we greeted by our guide. Our guide was a local elderly man who, to our surprise, was a direct descendent of the Williams family from the historic mansion located behind the hotel. Very knowledgeable about the city and the sites. We enjoyed it.
The only issues we had were a slight problem with our TV ( which Amy handled pronto) and the restaurant. I'd love to give a review of the restaurant but after sitting ten minutes and watching tables seated AFTER us being waited on, we got frustrated and went elsewhere. It was NOT busy. So disappointed because the place had great reviews. Menu not very kid friendly.Advice to staff: try to at least acknowledge that we're sitting there!

This is the second time I've attended a conference at the General Morgan Inn. The room, while traditional period furnishings, still has the modern conveniences. This time I had an interior room, oddly with a window with a view of the lobby.

The food in the restaurant is very good and the meeting spaces are good. There's an outdoor terrace, where we had a party, which is a nice touch.

Beware of parking!

Have stayed at least a dozen times since the first review. Stayed the weekend of 12/5/19 - 12/8/2019 in the General Morgan suite. In addition to the suite being decorated for Christmas, the entire hotel was decked out.

Had breakfast two mornings and dinner on 12/5 at the hotel. The breakfast was way more than I expected (and I've eaten at hundreds of hotels over the years), food quality was excellent and the wait staff was really great. The dinner was what you would expect for the prices and type of hotel it was. My expectation was it should be on par with a Ruth's Chris or upscale hotel - and it didn't disappoint. All six of us commented on how excellent the food quality was. The service was pretty good. The restaurant was slammed that night with a large party event as well as getting ready for the downtown Christmas open house the next day. Our waitress had a really good attitude towards it all and she was hustling.

The reason this isn't a five star review is the parking situation and the reason this isn't a one star review is the way the manager responded (it was exactly what it should have been).

Travelers beware - there parking at the hotel is not reserved for you. Every night were were there, there was an event being held downtown. The hotel did not section off parking for hotel guests. The first night, we chalked it up to the big dinner event and I went out later that night (around 10) to move the car from a street location to the hotel parking lot. The second night, however, was very frustrating, because once again there was no parking to be found in downtown. When I inquired at the front desk as to where to park, the desk clerk became defensive.

I called and left the manager a message asking him to call me. I didn't receive a call until later the next morning, but before I got the message I ran into him in the hotel. He immediately apologized for the parking and the way the clerk responded and he had used orange cones to block off a spot for us for the rest of our stay. That's why this is a four star review - he offered no flimsy excuses and just took care of the issue. While I would have preferred to have had a place to park the first two nights, the way he responded was the way a customer expects when bringing an issue to the attention of a business.

What was really disconcerting was that the hotel employee I was inquiring of insisted that the people who stopped in for a free drink due to the Christmas open house was as much a guest at the hotel as we were. I get the principle, but in practice that's just not true.

Why does that matter, you may ask?

When you're spending $350 a night to stay at a hotel that's not in a major city like New York, San Fran, or Dubai, I think it's reasonable that you are able to park at the hotel. This is a town of 14,000 people and the hotel has surface parking - so hotel guests should have reserved parking.

Note, I wasn't the only overnight guest frustrated with the parking. Other guests checking in at the front desk were also complaining.

So, if you're staying at the General Morgan, be prepared to have a parking issue if there's downtown, evening activities. The people we were visiting told us that there is always something going on downtown on the weekends so if you're there over the weekend, expect to encounter this.

A side note, one of the employees working there did tell me they've talked about the parking issue at hotel staff meetings, but the hotel feels like there's nothing they can do.

Hotel owners - you need to take care of your target customer. If that's the locals who sometimes frequent the hotel, make sure overnight guests know that by discussing the parking situation boldly on your website. If the target is overnight guests, block off your lot for hotel guests. The other local businesses around you did that every night and they received no complaints.