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Performance Management

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Job Aids to Input Goals in Workday
View the Manage Goals (PDF, Get Adobe Acrobat PDF Reader.-Link opens in new window.) job aid.

Performance management for administrators, department chairs, supervisors, and staff is managed electronically using Workday. The purpose and benefit of the performance review are to:

  • Ensure work supports organizational goals.
  • Promote interpersonal communication.
  • Provide performance feedback.
  • Foster professional development.
  • Create a record of performance.

The annual review process aligns with the College's fiscal year and starts with the collaborative creation of goals between the employee and direct supervisor. Those goals are incorporated into the self-evaluation process, which is completed by employees annually in early summer. The self-evaluation and the jointly developed goals are combined into the annual performance review, which is completed by the supervisor annually during the summer months.

Performance Management Training Resources

Completing a Self-Evaluation

This self-directed training covers the three essential elements of the evaluation and will help you prepare, participate, and complete your self-evaluation. The course on Self-Evaluation new windowis available through Workday.

Learn How to Complete a Self-Evaluation in Workday - Video Demonstrationnew window.


Conducting a Performance Evaluation

The target audience for this self-directed training is everyone who supervises the work of others and is responsible for the annual performance evaluation. It covers the three essential elements of the evaluation–job performance, goals, and competencies–and will help you prepare for your employee’s evaluation meeting. Conducting a Performance Evaluationnew window is available through Workday.

Learn How to Complete a Manager's Evaluation in Workday - Video Demonstrationnew window.  


Managing Goals to Drive Performance

A self-paced training covers the essential elements of SMART goals and has been designed to help support the goal-setting element of Montgomery College’s performance review process. The course on Goal Settingnew window is available through Workday.

Learn How to Complete Setting Goals in Workday - Video Demonstrationnew window.

 

Resources for Staff and Administrators

College Competencies

Discover defined competencies and practical examples to empower staff and administrators.

Administrators and Executives

Exhibit ethical behavior and honesty in all situations.

Examples:

  • Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

  • Act with honor, fairness, and truthfulness.

  • Respect and comply with college/department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

  • Build trust and form alliances through shared respect and cooperation.

  • Share information and constructive feedback openly with coworkers.

  • Serve as a role model and set ethical standards for the department.

  • Build an inclusive work environment.

  • Hold yourself and others accountable for ethical behavior.

  • Lead by example.

Promote a culture of service and be dedicated to meeting the needs of customers. Customers and stakeholders can be students, co-workers, external contacts, community members, or college guests.

Examples:

  • Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner.

  • Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action, or refer a stakeholder to the appropriate department or person.

  • Respond to stakeholders by projecting courtesy, respect, understanding, and professionalism.

  • Follow through on service delivery commitments to customers and manage expectations.

  • Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

  • Set a vision and goals for service excellence.

  • Mentor and guide staff by sharing knowledge and best practices.

  • Inspire staff to provide enhanced service delivery.

  • Promote a culture of customer service excellence. 

Use critical, independent, and original thinking to identify challenges and develop approaches to create viable solutions. 

Examples:

  • Improve processes, methods, systems, or services.

  • Identify, analyze, and evaluate alternative solutions. 

  • Proactively complete assignments, seizing opportunities to enhance performance within the range of authority.

  • Embrace and adapt to change.

  • Create and communicate an inspiring vision and engage others in its pursuit.

  • Take risks, support risk-taking, and bring new ideas forward. 

  • Direct organizational change initiatives, champion change, and promote flexibility to meet changing business needs.

  • Ensure performance objectives support the achievement of departmental results.

  • Demonstrate expertise in using qualitative and quantitative analytics to assess the effectiveness of business operations.

Embrace a multicultural environment by valuing and respecting positive differences that exist within the workforce, such as thinking, personal and professional backgrounds, and ethnicity. 

Examples:

  • Keep an open mind that appreciates and promotes an inclusive and welcoming work environment. treating others with dignity, diplomacy, and civility. 

  • Understand your personal compass and the path to inclusion.

  • Take opportunities to learn about cultural differences.

  • Handle conflict situations constructively.

  • Set expectations for integrating diversity in the workplace.

  • Create and maintain a work environment that values diversity through understanding and practice.

  • Respect, value, and welcome all.

  • Does not discriminate against any individual or group

  • Listen and consider the opinions of others. Demonstrate cultural awareness and make decisions tailored to circumstances without bias.

Effectively care for and appropriately use the organization’s resources (funds, supplies, etc.). Accept responsibility for actions and consequences. 

Examples:

  • Demonstrate professionalism in attitude and work ethic.

  • Comply with the policies, procedures, regulations, and collective bargaining agreements that govern college activities.

  • Adhere to standards of conduct and ethics within the profession or field.

  • Perform job duties thoroughly and accurately.

  • Strive to learn and promote the organization’s mission, vision, and values.

  • Protect and use the organization’s resources responsibly.

  • Act decisively and take responsibility for the results.

  • Ensure sound stewardship and management of expenditures and resources.

  • Maintain transparency in interactions, activities, and decisions.

Work together cohesively towards a common goal or purpose. 

Examples:

  • Work collaboratively within the team, unit, and across the organization.

  • Earn and demonstrate the trust of team members and internal/external customers.

  • Actively participate in and share information, knowledge, and experiences.

  • Develop and maintain mutually beneficial relationships that promote the success of the College.

  • Serve as an example for promoting collaboration across the organization.

  • Build an inclusive and diverse work environment.

  • Promote succession planning for staff, supervisors, and managers.

Successful exchange of information and ideas that promote mutual understanding.

Examples:

  • Convey information clearly and concisely through verbal, visual, or written communication.

  • Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

  • Use effective wording and tone toward the targeted audience.

  • Ensure important information is shared with staff as appropriate.

  • Inspire staff to share ideas.

  • Effectively communicate in formal and informal settings, conveying complex information in easily understandable terms.

  • Create an environment where all ideas are given equal consideration.

Managers, Supervisors, and Department Chairs

Exhibit ethical behavior and honesty in all situations.

Examples:

  • Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

  • Act with honor, fairness, and truthfulness.

  • Respect and comply with college and department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

  • Build trust and form alliances through shared respect and cooperation.

  • Share information and constructive feedback openly with coworkers.

  • Serve as a role model and set standards for ethical behavior.

  • Build an inclusive work environment.

  • Recognize ethical dilemmas and take appropriate action.

  • Demonstrate openness and honesty.

Promote a culture of service and be dedicated to meeting the needs of customers. Customers/stakeholders can be students, co-workers, external contacts, community members, or college guests.

Examples:

  • Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner.

  • Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action, or refer a stakeholder to the appropriate department or person.

  • Respond to stakeholders by showing courtesy, respect, understanding, and professionalism.

  • Follow through on service delivery commitments to customers and manage expectations.

  • Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

  • Mentor and guide staff by sharing knowledge and best practices.

  • Ensure employees are professionally developed and well trained.

  • Inspire staff to provide enhanced service delivery.

Use critical, independent, and original thinking to identify challenges and develop approaches to create viable solutions. 

Examples:

  • Improve processes, methods, systems, or services.

  • Identify, analyze, and evaluate alternative solutions. 

  • Proactively complete assignments, seizing opportunities to enhance performance within the range of authority.

  • Embrace and adapt to change.

  • Encourage thinking outside the norm, experimentation, and risk-taking.

  • Adapts to organizational changes and implements change management strategies.

  • Use a decision-making methodology that includes identification of the problem, analysis of options, selection of solutions, implementation, and evaluation.

  • Implement methods and processes identified and created to leverage knowledge to enhance performance.

  • Demonstrate an understanding of data analytics and its use within the respective function. 

Embrace a multicultural environment by valuing and respecting positive differences that exist within the workforce, such as thinking, personal and professional backgrounds, and ethnicity. 

Examples:

  • Keep an open mind that appreciates and promotes an inclusive and welcoming work environment, treating others with dignity, diplomacy, and civility. 

  • Understand your personal compass and the path to inclusion.

  • Take opportunities to learn about cultural differences.

  • Handle conflict situations constructively.

  • Create and maintain a work environment in which people from diverse backgrounds and perspectives can succeed.

  • Consistently demonstrate respect and appreciation for others by empathizing, valuing their time and contributions, being available, and being responsive to their needs.

  • Demonstrate a willingness to examine perspectives that are different from yours.

Effectively care for and appropriately use the organization’s resources (funds, supplies, etc.). Accept responsibility for actions and consequences.

Examples:

  • Demonstrate professionalism in attitude and work ethic.

  • Comply with the policies, procedures, regulations, and collective bargaining agreements that govern college activities.

  • Adhere to standards of conduct and ethics within the profession or field.

  • Perform job duties thoroughly and accurately.

  • Strive to learn and promote the organization’s mission, vision, and values.

  • Protect and use the organization’s resources responsibly.

  • Make decisions that protect the organization.

  • Take responsibility for decisions.

  • Hold yourself and others accountable for decisions and actions.

  • Execute policies, procedures, regulations, and collective bargaining agreements that govern college activities with objectivity and consistency.

Work together cohesively towards a common goal or purpose. 

Examples:

  • Work collaboratively within the team, unit, and across the organization.

  • Earn and demonstrate the trust of team members and internal and external customers.

  • Actively participate in and share information, knowledge, and experiences.

  • Develop and maintain mutually beneficial relationships that promote the success of the College.

  • Foster an environment that enables employees to openly share ideas.

  • Seek the maximum appropriate involvement of stakeholders in decision-making.

  • Recognize and acknowledge team and employee achievements.

  • Communicate the rationale for decisions.

Successful exchange of information and ideas that promote mutual understanding.

Examples:

  • Convey information clearly and concisely through verbal, visual, or written communication.

  • Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

  • Use effective wording and tone toward the targeted audience.

  • Ensure important information is shared with staff as appropriate.

  • Inspire staff to share ideas.

  • Effectively communicate in formal and informal settings, conveying complex information in easily understandable terms.

  • Ensure communications and messages are consistent with college policies and procedures.

Staff

Exhibit ethical behavior and honesty in all situations.

Examples:

  • Demonstrate high ethical standards of conduct in the performance of job duties and in interacting with others.

  • Act with honor, fairness, and truthfulness.

  • Respect and comply with college and department policies and procedures, collective bargaining agreements, and federal and state laws and regulations. 

  • Build trust and form alliances through shared respect and cooperation.

  • Share information and constructive feedback openly with coworkers.

Promote a culture of service and be dedicated to meeting the needs of customers. Customers and stakeholders can be students, co-workers, external contacts, community members, or college guests.

Examples:

  • Demonstrate a commitment to respond to the needs of stakeholders to achieve optimal results in a timely manner.

  • Anticipate the needs of stakeholders and promptly act to provide requested information, take appropriate action, or refer stakeholders to the appropriate department or person.

  • Respond to stakeholders by projecting courtesy, respect, understanding, and professionalism.

  • Follow through on service delivery commitments to customers and manage expectations.

  • Try to exceed stakeholder expectations; adjust approach whenever possible to add more value.

Use critical, independent, and original thinking to identify challenges and develop approaches to create viable solutions. 

Examples:

  • Improve processes, methods, systems, or services.

  • Identify, analyze, and evaluate alternative solutions.

  • Proactively complete assignments, seizing opportunities to enhance performance within the range of authority.

  • Embrace and adapt to change.

Embrace a multicultural environment by valuing and respecting positive differences that exist within the workforce, such as thinking, personal and professional backgrounds, and ethnicity. 

Examples:

  • Keep an open mind that appreciates and promotes an inclusive and welcoming work environment, treating others with dignity, diplomacy, and civility. 

  • Understand your personal compass and the path to inclusion.

  • Take opportunities to learn about cultural differences.

  • Handle conflict situations constructively.

Effectively care for and appropriately use the organization’s resources (funds, supplies, etc.). Accept responsibility for actions and consequences.

Examples:

  • Demonstrate professionalism in attitude and work ethic.

  • Comply with the policies, procedures, regulations, and collective bargaining agreements that govern college activities.

  • Adhere to standards of conduct and ethics within the profession or field.

  • Perform job duties thoroughly and accurately.

  • Strive to learn and promote the organization’s mission, vision, and values.

  • Protect and use the organization’s resources responsibly.

Work together cohesively towards a common goal or purpose. 

Examples:

  • Work collaboratively within the team, unit, and across the organization.

  • Earn and demonstrate the trust of team members and internal and external customers.

  • Actively participate in and share information, knowledge, and experiences.

  • Develop and maintain mutually beneficial relationships that promote the success of the College.

Successful exchange of information and ideas that promote mutual understanding.

Examples:

  • Convey information clearly and concisely through verbal, visual, or written communication.

  • Ensure information is shared with appropriate stakeholders and that feedback is provided in a timely manner.

  • Use effective wording and tone toward the targeted audience.

Rating Categories

Access clear definitions and illustrative examples for each rating category, aiding staff and administrators in effective performance assessment.

Performance substantially exceeds normal expectations and requirements for the position on a sustained basis. 

Examples:

  • Consistently demonstrates an exceptional level of knowledge, skills, and abilities required for the job.

  • Requires little to no direct supervision and often assists, mentors, and leads others.

  • Consistently completes job assignments and work products with an exceptionally high level of accuracy.

  • Consistently completes and prioritizes job assignments in a timely manner. Assumes responsibility for identifying and leading additional project work.

  • Consistently complies with college policies and procedures and external regulatory requirements.

  • Is proactive in planning, problem solving, and identifying solutions to make significant contributions to the team, the department, and/or the College.

  • Serves as a role model. Consistently demonstrates behaviors that reflect and align with the values of the College and encourages and motivates others to do the same. 

Performance is consistently above normal expectations and requirements for the position.  

Examples:

  • Consistently demonstrates the knowledge, skills, and abilities required for the job. 

  • Requires minimal supervision.

  • Consistently completes job assignments with a high level of accuracy, requiring minimal to no revisions.

  • Consistently completes and prioritizes job assignments in a timely manner and pursues additional responsibilities and/or extra project work.   

  • Consistently complies with college policies and procedures and external regulatory requirements.

  • Is willing and able to participate in planning, problem solving, and identifying solutions to make significant contributions to the team, the department, and/or the College.

  • Consistently demonstrates behaviors that reflect and align with the values of the College and encourages and motivates others to do the same. 

Performance is consistent and meets the expectations and requirements of the position.

Examples:

  • Consistently demonstrates and/or fulfills the knowledge, skills, and abilities required for the job.

  • Requires occasional supervision.

  • Consistently completes job assignments accurately.

  • Consistently completes and prioritizes job assignments in a timely manner and is willing to assume additional responsibilities and/or assist in extra project work.

  • Consistently complies with college policies and procedures and/or external regulatory requirements.

  • Consistently makes valuable contributions to the work of the team, the department, and/or the College.

  • Consistently demonstrates behaviors that reflect and align with the values of the College.

Performance is generally below the minimum requirements and expectations of the position. Performance improvement is needed in some areas.

Examples:

  • Does not consistently demonstrate and/or fulfill the knowledge, skills, and abilities required for the job.

  • Requires regular supervision. 

  • Does not consistently complete job assignments with accuracy.

  • Does not consistently complete job assignments on time and/or meet deadlines.

  • Does not consistently comply with college policies and procedures and/or external regulatory requirements.

  • Does not contribute on a regular basis to the work of the team, the department, and/or the College.

  • Does not consistently demonstrate behaviors that reflect or align with the values of the College. 

Performance does not meet the minimum job requirements. Significant improvement is needed in one or more important areas.

Examples:

  • Does not demonstrate and/or fulfill the knowledge, skills, and abilities required for the job.

  • Requires close supervision or redirection.

  • Does not complete job assignments with accuracy.

  • Does not complete work on time and/or meet deadlines.

  • Does not comply with college policies and procedures and/or external regulatory requirements. 

  • Does not contribute to the work of the team, department, and/or college.

  • Behaviors do not reflect or align with the values of the College. 

Career Ladders

Learn about career ladders and explore progression opportunities from entry-level roles to higher skill levels.

A career ladder describes the progression from starting or entry-level positions to higher levels of skill, responsibility, authority, and pay. It also provides a framework and pathway by which employees are provided guidance on professional development and career progression. Career ladders can be instrumental in improving employee career satisfaction, productivity, engagement, and responsiveness in meeting departmental and organizational objectives. Explore the career ladder classes/job families.new window

Resources for Full-time and Part-time Faculty

Full-time Faculty

Access evaluation forms for instructional and counseling full-time faculty.

Part-time Faculty

Access evaluation forms and information on rank advancement for part-time faculty.