Positioning PSPs for Success in 2020: Scalability, Flexibility and Globality

We used to say that NFRs (non-functional requirements) such as scalability and availability didn’t really make for attention-grabbing headlines, but in fact, 2019 has shown us that these NFRs are often not far away from the biggest stories. A major outage or downtime – be it for bank or merchant – makes headlines in its own right, but we’re increasingly seeing a clear link between NFRs and a company’s growth trajectory. Those companies that are generating positive awareness from their ambitious global expansion plans, innovative customer experiences, or unique approach to fighting fraud – they are achieving this off the back of technology solutions that deliver world-class non-functional requirements. Scalability, flexibility and globality underpin these growth stories – and this message comes out clearly in speaking with some of our leading payment service providers (PSPs), which are supporting the growth of thousands of merchants around the world.

Alex Leigh, Director of Sales, Total Processing

We’ve experienced rapid growth in the past three years, which is great, especially given that growth is taking place across a number of different sectors and verticals. Our goal is to help merchants address the major challenges they have in today’s market; checkout optimization and increasing conversation rates, setting a fraud strategy that is tailored to specific business needs, and connecting to the right international and local acquirers that will enable growth.

By tapping into ACI’s global network, we have hundreds of acquiring connections around the world, and that’s a huge benefit to both us and to the merchants we serve. That pre-existing technical connectivity provides our merchants with the flexibility they need to optimize their acquiring strategy and really helps us to add value to our customers.

Total Processing is a UK-based PSP providing tailored services to merchants via a network of 300 acquirers.

Felipe Serrao, Head of Europe, Primeiropay

We started five years ago in Brazil and it was a very challenging market – understanding all the regulations and all the banks we had to connect into from a technical perspective. From Brazil, we were able to successfully expand into Mexico, followed by Chile and Colombia. We expect that 2020 is going to bring further growth, as eCommerce continues to evolve rapidly across various markets and creates new opportunities.

We strive to deliver an experience to merchants that fits the markets that they serve – and from a technical point of view, integration with a single API greatly helps.

ACI has been our partner of choice, because if we look at what is needed to enter new markets in Latin America, it is a reliable and cost-effective solution that enables rapid expansion through connectivity to a broad range of alternative payment methods and local acquirers. Such flexibility is critical to our go-to-market, which requires consideration of the local regulations, expectations and habits of consumers in each market that we operate in – now and in the future.