CUSTOMER SERVICE
What's new on NYTimes.com?
Why are there new tabs at the top of the page?
What is "My Times Beta"?
What is "Today's Paper"?
What is the "Video" section? Is there more video?
What is the "Most Popular" section?
What is "Times Topics"?
Where did the National and International sections go?
What happened to the Text Version?
Why have you stopped underlining links?
What did you do to the font?
How can I change the text size?
How do I get around the site?
What can I do to see the whole page?
What's new on NYTimes.com?
We have redesigned our site so that now you’ll find even more video and multimedia … even more original reporting and blogs from Times journalists including Eric
Asimov, Andrew Ross Sorkin and Frank Bruni…new ways to personalize the site to your own interests (coming soon)… and more insight into what fellow Times readers are e-mailing,
searching for and watching. All of it in a new design that’s easier than ever to navigate, with new tabs at the top of our pages. And all of these new features are free.
Why are there new tabs at the top of the page?
We wanted to give our readers an easy way to get around our site and to go directly to our new features. The "Home Page" is the default tab. From left to right
the other tabs are "My Times," "Today's Paper," "Video," "Most Popular," and "Times Topics." On the right hand side there is
access to TimesSelect as well.
What is "My Times Beta"?
Coming soon, you will be able to create a personalized page with what you like best in The New York Times and your favorite sites and blogs from across the Web. Choose your
own sources, or explore a broad variety of sources suggested by Times reporters and editors who are experts in your areas of interest. You can even see what some of your favorite
Times journalists – and soon, other Times readers – have on their own personal “My Times” pages. We are still working on this “My Times” feature and
hope to make it available to more readers soon.
www.nytimes.com/mytimes
What is "Today's Paper"?
Now there’s a new and easy way for Times readers to find any story from today’s newspaper online. Headlines are organized and grouped by the section of the paper
they’re in, exactly as they were published in today’s New York Times. The format and flow are identical to the print version. You can scroll through issues from the past
seven days – plus a breaking news module will keep you up-to-the-minute as well.
www.nytimes.com/todayspaper
What is the "Video" section? Is there more video?
There’s more video on NYTimes.com and one way to get to it is through our new VIDEO tab at the top of our pages. Also, you will notice a new video player on the home
page, most section-fronts and article pages - bringing The Times’ hard-hitting original video reporting to the forefront. In addition to even more investigative video reporting
and analysis, you’ll enjoy a new daily political wrap-up video from Washington; movie, music and theater minutes with Times critics; even wedding videos that complement the popular
Vows column. You’ll now get closer to the people, places and ideas explored through the journalism of the Times.
www.nytimes.com/video
What is the "Most Popular" section?
Learn what Times readers are looking at and e-mailing each other ... what they’re linking to from their blogs … what they’re searching for … even what
movies they’re most interested in. There’s no better way to stay on top of the shared interests of the world’s most curious minds.
www.nytimes.com/mostpopular
What is "Times Topics"?
It’s the ultimate reference tool – archival and up-to-the-minute articles and features on some 10,000 topics and growing. The topics are easily browsed by four
main categories:people (George W. Bush), places (India), organizations (United Nations) or subjects (global warming).Times journalists will regularly update
select topic pages with news and information from The Times and other sources across the Web. It’s the one place you know that you will find the most reliable information on
just about any topic.
www.nytimes.com/timestopics
Where did the National and International sections go?
We have changed the name of these two sections: "National" is now called "U.S." and "International" is now called "World"
What happened to the Text Version?
Our "Today's Paper" section takes the place of our Text Version, by providing links to the stories that ran in the paper and the sections that they appeared
in.
Why have you stopped underlining links?
Removing most of the underlining gives the pages a less cluttered feel. As people have become more accustomed to using the Web, the need for a constant visual cue has diminished.
Links on the site appear in color, and the underlining becomes visible when the cursor passes over a linked area, such as a headline.
What did you do to the font?
We changed our main font from Times New Roman to Georgia, which is a little wider and which many people find easier to read. We continue to use Arial as our sans serif font.
If you are using Windows XP, you can turn Cleartype on to improve the reading experience. Microsoft offers a site that can turn this feature on and off for you:
www.microsoft.com/typography/cleartype/tuner/Step1.aspx
Alternately, here are instructions on how to turn cleartype on:
To enable Clear Type: Right click on a blank area of the Desktop and choose [Properties]
Click on the Appearance Tab; Click Effects
Check the box: Use the following method
to smooth edges of screen fonts
In the drop down box select: Clear Type
How can I change the text size?
Text size can be changed within your Web browser settings.
For example, if you are using Firefox:
- In the toolbar, go to VIEW
- Scroll down the list until you see TEXT SIZE
- Select the option to either increase or decrease
the size
How do I get around the site?
As before, there are a number of ways to make your way around NYTimes.com.
- On the home page, you can use the new tabs at the top of the page, as well as the navigation links on the left side.
- And, of course, there is also the Search option.
-
We have also added links to sections at the bottom of every page.
-
The Site Index is also an option:
www.nytimes.com/ref/membercenter/help/siteindex.html
What can I do to see the whole page?
Our new design is optimized for a screen area of 1024 x 768, which is the setting of most modern monitors. To change your resolution to increase your screen size area and
view our entire page, please consult your display settings.
For example, in Windows XP:
1. Open Display in Control Panel.
2. On the Settings tab, under Screen resolution, drag the slider to 1024 x 768, and then click Apply.
3. When prompted to apply the
settings, click OK. Your screen will turn black for a moment.
4. Once your screen resolution changes, you have 15 seconds to confirm the change. Click Yes to confirm the
change; click No or do nothing to revert to your previous setting.
|
