Mental Health and De-escalation for Property Management Staff
This training is for affordable housing property management staff, with particular emphasis on management staff at properties that have supportive housing units. Please forward to staff who may want to attend!
Participants will learn how to respond to angry outbursts, accusations, and threats from tenants instead of just reacting to them. Using a mental health and trauma focus we will look at the neurology of these intense and upsetting encounters and some common mistakes that people make while trying to diffuse them. Management staff and tenants both want these types of situations resolved as calmly and quickly as possible so attend this training to better understand de-escalation and grow your skills.
WHEN AND WHERE
These sessions will be online webinars. There is space for 100 individuals in each session.
Registration is now open for: