NCARB and our test delivery partners, Prometric and Zoomorphix, continue to address technical issues for both in-person and online exams. Reported technical issues at test centers continues to decline. Although no changes have been implemented to online deliveries since the last communication two weeks ago, the percent of candidates experiencing technical issues since April 1 has increased. As a greater percentage of candidates begin testing using the online option, it remains critical that each candidate use the test run option available and follow the tips in this communication to avoid technical issues.
The overall proportion of candidates reporting tech issues since April 1 is 12 percent overall (slightly up from March). Technical issues for candidates testing in test centers dropped to a new low of 6 percent, while reported issues from those testing online went up about 10 percentage points—we are investigating potential reasons why this increase has occurred even though no system changes took place during this timeframe.
We’re actively completing quality assurance reviews of Zoomorphix and Prometric updates that should improve the overall performance of the ARE and will be deployed later this month. Also, while the majority of exam administrations (approximately 73 percent) continue to be delivered at Prometric centers, a new high of 27 percent are being taken online.