The Portal Has a New Look and New Features
The Multifamily Customer Portal has a new interface and a more modern look and feel! Read on to learn about the latest features, recommended browsers, user guides, and opportunities to provide feedback.
We are excited about this new interface and enhanced features. Thank you for your patience and partnership while we made these upgrades!
New Feature Highlights
Check out some of the new features available now:
  • Chatter Notifications. Do chatter messages get lost in your inbox? Ever wish you could see what chatter messages you’ve received since you last logged in to the Portal? The new interface has notification alerts that allow you to quickly see your chatter messages.

  • Drag and drop files. The new interface allows you to drag files from your desktop and drop them onto the page rather than having to upload each file. This will save time and number of clicks!

  • On-screen Guidance. Do you get lost on pages and wish there was an easier way to access Portal resources? We rolled out On-Screen Guidance. Get tips and access topic specific user guides when you need them. 

  • Checklist Set-up. We rolled out a simpler way to set up your checklists. Rather than clicking into each checklist to identify your project characteristics, you can set it up or make updates in one spot.  
Recommended Browser
The recommended browser for the Multifamily Customer Portal is Google Chrome. Download Google Chrome for free. Learn more about supported browsers. 
User Guides
Topic specific user guides are linked throughout the Portal so you can access them when you need them. They are also available on the new Portal home page and linked below.
Thank You for Your Feedback
We are excited to continue partnering with you as we make improvements to our systems.  Look for a survey in the coming weeks to let us know how we did and provide suggestions for the future.
Already completed a Portal survey in December? Thank you! Based on your feedback we are working on a number of new features and tweaks to existing functionality. Stay tuned for details about improvements we are rolling out in 2020 including a new way to manage project timelines and tasks. 
Questions?
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