Business Partner Perspective
A Pandemic Silver Lining: Firms Accelerate Digital Transformation
By: Darrell Mervau, Co-Founder and President, FileTrail Inc.
The move to remote work in 2020 accelerated digital transformation efforts for many organizations. While it’s hard to know whether the office environment will ever be as it was prepandemic, the shift from paper-based processes to using electronic files, online applications and digital workflows is happening faster in legal organizations than ever before.
Yet many firms remain burdened by massive volumes of physical records in off-site storage, obstructing their efforts to truly go digital. Often accumulated over decades, the records are expensive to store and manage and expose the firm to security, litigation and compliance risks.
For those still struggling to advance their digital transformation, evolving to a more paperless future begins by dealing with that backlog of aging paper records. Many firms began addressing this problem during initial pandemic lockdowns, but now must approach the longer-term issue of dealing with decades’ worth of records stored off-site.
It’s important to have protocols in place both to deal with old records and to automate workflows for retention and disposition on an ongoing basis to prevent the backlog from growing back. Read article.