Warm Words, Hot Coffee: Serving Up Exceptional Customer Service
PDX People Quarterly Award nominee Chris Smith shows how taking on new responsibilities provides an opportunity to shine. Ebony Plamodon, his manager at Latrelle's/Stumptown Coffee Roasters, spills the beans on how Chris provides exemplary customer service while wearing his face covering for safety: “His demeanor is gracious and his tone of voice shows he has a smile under his mask.”
Ebony continued to pour on the praise, sharing that Chris is a wonderful team player with excellent customer service. "Previously, he took care of our deliveries and stocking needs and only worked in the café when needed. But recently he has been in the café much more…and he has been an absolute star," she said. "He always makes sure the guests leave with what they need to make their trip just a little brighter! Not only does he improve our customers’ days, he makes his coworkers’ days better too – he is proactive, often doing tasks before being asked.”
Want to nominate an employee who embodies the PDX People values and serves as a shining example of great customer service? Submit a nomination now.