Middle East Newsletter April 2020
Middle East Newsletter April 2020
Dear Member

Welcome to our April edition of the Middle East newsletter for ATMIA. We sincerely hope our members are well and safe. Please remember that we are here to support you where we can and that we are available if you have any questions.

We have set up a coronavirus and ATMs portal to keep you updated on industry impacts of the pandemic. 

Protecting Our Future: ATMs Beyond the Pandemic

by Mike Lee, CEO of ATMIA and Chairperson of the Consortium for Next Gen ATMs

“As our industry struggles through the humanitarian and socio-economic crisis of the pandemic, our thoughts shift naturally towards the future when the lockdown will finally be over and the recovery of society can begin.

Fortunately, the global ATM industry has been investing in a vision of its future since 2017, when the Consortium for Next Gen ATMs was born to create a new ecosystem integrating ATMs and the mobile world through a standard API App model. We have grown to a global project spanning all ATM markets, with over 315 companies in all sectors of the industry currently participating.

Now that the Next Gen blueprint for this model has been signed off and we have a draft standard for a high level API, as the backbone of the new future-proofing architecture, I believe this project, managed by ATMIA, has moved from its “design and define” phase to its “development and implementation” phase. Later this year, our online self-certification will go live, enabling companies to certify their ATM products and services. Over a dozen companies have already pre-registered to get their Next Gen products and services certified.

This shows our industry, under the guidance of ATMIA and several industry thought leaders, has been profoundly proactive, well in advance of the most challenging socio-economic crisis since the Great Depression. We can survive the economic shutdown and emerge in a position for future growth and new investments. We can survive the attacks of the anti-cash zealots, whom I have been vigorously contesting on social media and in public statements, since virtually day one of the coronavirus emergency. It soon became clear that this anti-cash lobby was determined to exploit the public health disaster to push forward their unfree, undemocratic and unfair agenda for a cashless society, using their usual pseudo-science to tarnish the name and reputation of cash and ATMs.

But they have underestimated the industry they have chosen to call their enemy. This is our industry and we are providing cash and frontline services to billions of citizens during the lockdown. This is our industry which has been vigorously planning our collective future with a brilliant Next Gen ATM model, not just to outflank the anti-cash lobby but to keep ATMs relevant for another generation, so that convenient access to cash, and other services at the ATM digital hub, can continue safely for the next two decades and beyond.

This is our strategy for Next Gen cash and for Next Gen consumer freedom and not just for Next Gen ATMs per se.

Let’s join together because together we can get through this crisis, outflank those who call us their enemies and set up a future of growth and prosperity.”

Kind regards,
Andrew Dean
Executive Director, Middle East and Africa
C: +27(0)82 577.9921
P: +27(0)21 712.6604
Join the Future-Proofing of the ATM Industry 
Over 300 companies have joined ATMIA’s Consortium for Next Gen ATMs which is developing a new API App model for future ATMs, including over 75 banks and financial institutions and the top IADs in the world.

It is free to join this global movement – simply email me at mike@atmia.com to become part of this critical exercise to ensure our technologies stay relevant for the next generation.

There is a next gen business case toolkit which identifies 22 cost-saving opportunities through embracing next gen architecture, 14 ways of improving revenue and 8 ways to build brand value. It enables a company to calculate potential Return on Investment depending on which sector of the industry you are in.

Please see the toolkit, a list of participating companies, best practices and so much more at the next gen portal.

Read the Ten Talking Points and join us today!

This project will shape the future in many ways creating a relevant and popular ATM for a new generation of consumers.

Member of the month, Nedbank, discusses their experiences with ATMIA 
We spoke to Unesan Muthukrishna, Senior ATM Product Manager, about their relationship with ATMIA:

What do you think about ATMIA? Why did you join?
  • As a global body, ATMIA plays a key role in providing a holistic view of the ATM industry. Its key with regards to tracking trends and providing a view on Innovation in the ATM industry. Policies and white papers are key in defining compliance requirements as well as raising risks and threats within the industry. 
What is the key value you and your company want to get out of ATMIA in the year ahead?
  • ATM innovation trends are key with regards to the industry evolving with the move to digital. These trends and information are key to us with regards to growing and deving our ATM brand.
What does your company feel are the key benefits of your ATMIA Membership?
  • Global exposure and trends in the ATM industry that we can use to grow. 
Do you attend our events?
  • Yes. ATMIA Conferences when held in South Africa 
How would you sum up in one sentence the value to your organisation of belonging to ATMIA?
  • Vital in providing information in order for us to keep abreast of global ATM developments. 
Would you suggest anything that could possibly make the membership even more beneficial to you?
  • More information on innovation trends and how the industry is aligned to the growth in digital trends and as a result how the ATM will then evolve over time. 

ATM Industry News and Items of Interest

Mashreq Posts AED 450 Million Net Profit For 1Q 2020

Mashreq, one of the leading financial institutions in the UAE, today has reported its financial results for the first quarter ending 31st March 2020.
Dealings in MCB Funds during Lockdown Period
MCB Investment Management Co. Ltd (the “Manager”) takes note of the announcement by The Stock Exchange of Mauritius Ltd (“SEM”) and the Central Depository & Settlement Co. Ltd (“CDS”) of the resumption of trading as from 06 April 2020.
Standard Bank launches Covid 19 Chatbot

Standard Bank South Africa has launched a chatbot on WhatsApp to keep its customers up to date with its services, debt relief offerings and other important information relevant during this COVID-19 period.

SARB on regulatory relief measures and guidance to the banking sector in response to COVID-19 

The impact of the coronavirus disease 2019 (COVID-19) is likely to have a lasting and detrimental effect on the economy. While the depth and length of the economic downturn remain uncertain, there is already evidence of stress at both the household and business levels, with small businesses of particular concern. 

ATMIA’s Facebook Page
Have you checked out ATMIA's Facebook page yet? Here are some of the benefits of joining our community on Facebook:
Keep abreast of ATM industry news and developments on:
  • Latest technology
  • Operational efficiencies
  • Upcoming ATM focused events
  • And more…
Be ready to re-hire

Get ready to hit the ground running when the economy re-opens.  The industry's best  and brightest talent can be found on the ATM Industry Career Center – and at member pricing that is exceptionally competitive.  Post to a job board that serves one field – not several.  We are a niche job board created specifically for the ATM community, so our candidates have the specialized skills and relevant, up-to-date experience to match exactly what you’re looking for.

Employer Benefits:
  • Targeted advertising exposure
  • Easy online job listing management
  • Resume search included with job posting
  • Automatic email notifications when job seekers match YOUR criteria
  • Member discounts available
To date, the Career Center has registered 216 job seekers, attracted  nearly 5,000 new visitors and generated 131 job applications.

Intern ads are free and other postings start at only $200.  For more information, contact U.S executive director, David Tente, or global director of finance and member services, Sharon Lane
As a sign of pride in our industry, ATMIA wishes to put together a portfolio of photographs and stories which will be published online around the provision of cash and other ATM services in the frontlines of the pandemic. Until Friday, 15 May, please share photos, selfies and all human interest stories of using and providing cash during the emergency.

If you submit your items by 15 May, you will be entered to win one of two prizes! A free year of membership or a free conference pass to a 2020 ATMIA conference of your choice will be awarded once we receive 50 or more submissions! 

Submit your photos, selfies and stories here.

If you have any questions, please contact Mike Lee or Amber Howell
Send us your News, Comments, and Feedback

Andrew Dean is Executive Director for ATMIA Middle East. He's available to help you and your business navigate all things ATM.

Feel free to reach Andrew by email at andrew.dean@atmia.com or telephone +27 (0) 82 577.9921 Mobile or +27 (0) 21 712.6604 Office.
Member of the month:

Nedbank Group is incorporated in the Republic of South Africa and their registration number is 1966/010630/06. Their ordinary shares have been listed on JSE Limited (the JSE) since 1969 under the share code: NED and on the Namibian Stock Exchange since 2007 under the share code: NBK. Their ISIN is ZAE000004875.

They offer the following solutions through their frontline clusters, Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking, Nedbank Wealth and the Rest of Africa: 
A wide range of wholesale and retail banking services
A growing insurance, asset management and wealth management offering

Their presence
Nedbank Group's primary market is South Africa, however, they are continuing to expand into the rest of Africa.
They have a presence in six countries in the Southern African Development Community (SADC) and East Africa region where we own subsidiaries and banks in Namibia, Swaziland, Malawi, Mozambique, Lesotho, Zimbabwe, as well as representative offices in Angola and Kenya.
In West and Central Africa they follow a partnership approach and concluded the acquisition of an approximate 21% shareholding in Ecobank Transnational Incorporated (ETI) in 2014, enabling a unique one-bank experience to their clients across the largest banking network in Africa, comprising more than 2,000 branches in 39 countries. 

Nedbank has been a loyal Board member for the region for 17 years. You may visit their showroom on this link
ATMIA Academy
ATM Certification:
  • Operator
  • Balancing Clerk
  • Custodian
  • Field Controller
  • Operations Manager
  • Customer Service Rep.
Other Valuable Courses:
  • ATM Security
  • Value-Added Services
Register Now!
Benefits: Member to Member introductions

Connecting with ATMIA members is easy with our member to member introduction service. 

Sign into your account on the ATMIA website home page. Then go to the Member Directory and search for new contacts by keyword, company type, country or region. Full contact and other pertinent information is displayed for each ATMIA member. 

Simply click the Request Introduction button to email a personalized message with your contact information. Recipients will know that ATMIA sanctioned your outreach.

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