Special Lowest-price offer Extended to May 31st
Using Journey Mapping to Drive Customer-Focused Change
by Jim Tincher and Nicole Newton
To deliver the best customer experience, you must know everything your customers experience, and that starts with creating a customer journey map. This book guides you through the process of creating and using journey maps.
Save $10 — Special LIMITED TIME offer ends May 31st
Another Webinar Opportunity to Meet the Authors
Customer Journey Maps—The Top 10 Requirements
A customer journey map is the cornerstone of an effective customer experience program. But there’s no “standard” map to rely on, because there’s no “standard” customer experience. So how can you make sure your map will be effective, actionable, and attractive…and get results? We will tell you how!
Join Nicole and Jim May 20, 2020 at 1pm CT for a webinar exploring the key map elements that will help you gain buy-in from leadership, drive innovation and experience improvement, and achieve your financial goals.
Wednesday, May 20th, 2020 @ 1:00 PM CT
30 Minutes + Q&A