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This initiative is a project of the National Human Services Assembly and is generously funded by The Kresge Foundation and Annie E. Casey Foundation.
Human Potential: A Value that Resonates
Reframing works by creating a new narrative that utilizes the FrameWorks Institute’s strategic frame elements of Value, Metaphor and Explanatory Examples. In our last newsletter, we discussed the importance of leading our communications with the value of Human Potential. Here, we explain how that value was identified.

A value represents an enduring belief in society that orients an individual’s attitude and behavior. Exposure to a value triggers a specific response stemming from deeply-rooted patterns of public thinking. We know from our research that a significant barrier in communicating the full range and importance of the sector is that the public believes that human services is restricted to temporary, financial support to individuals during times of crisis. They key to FrameWorks’ strategic approach to building a broader public understanding of human services as being mutually beneficial is to lead communications with a researched-tested value.
Image used courtesy of the FrameWorks Institute
To identify the most productive value for these purposes, FrameWorks conducted a survey that measured how participants perceived human services when presented in the context of one of six different values—Collective Prosperity, Pragmatism, Autonomy, Opportunity for All, Compassion, and Human Potential. FrameWorks compared the responses associated with each value against a control group of participants who were given the same answer choices without the value context. Human Potential significantly outperformed each of the five other values, with participants exposed to the value demonstrating a greater understanding of the full range of human services, including planning, research, prevention, and remediation.

The magnitude of the difference Human Potential made on survey participants' responses is significant because they were exposed to the value only once, in isolation from the other elements of the Building Well-Being Narrative. When Human Potential was subsequently combined with these other narrative elements—the Construction metaphor and Life Cycle example—survey participants chose the broader understanding of human services at a nine percentage point average higher rate than the control group.

FrameWorks surveyed a nationally representative sample of almost 5,000 people to arrive at the Building Well-Being Narrative. Their research shows that incorporating the Building Well-Being Narrative into your regular communications will shift attitudes, knowledge and policy support for human service over time. We’ll do a deeper dive on the next element, the Construction Metaphor, in upcoming issues of the newsletter.
Irv Katz recently sat down with Lynn Sygiel, editor of Charitable Advisors’ Not-for-profit News, to share the latest on the National Reframing Initiative. The article, Framing: The Art and Science, features insights on the origins of the initiative and an update on how the Building Well-Being Narrative is being rolled out to the field.
Mobilization Headline
In the first week of February, the Assembly’s Reframing team traveled to sunny Carefree, Phoenix for a half-day workshop with the Lutheran Services in America Disability Network (LSA-DN). Leaders from across LSA-DN learned about the research underpinning the National Reframing Initiative and – more importantly – started applying the Building Well-Being Narrative to their work. This engaged group brought a lot of exciting insights and creativity to the table. We look forward to our continued work together!
Ilsa Flanagan working closely with LSA-DN leaders to put the new frame into action in their communications during the Phoenix workshop.
Interested in bringing a reframing training to your organization or conference? Contact Ilsa Flanagan, Director of the National Reframing Initiative, for details.
We have a robust set of free tools to better equip you integrating this new narrative into your communications strategies.
Contact Us
For more information on how your organization can join the reframing mobilization, please contact Ilsa Flanagan at iflanagan@nassembly.org.
For any questions about this newsletter or the online tools or website information, please contact Bridget Gavaghan at bgavaghan@nassembly.org.

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