| WE HAD A BLAST AT PUGM 2024
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What a pleasure to gather in Nashville for the 2024 Protector User Group Meeting (PUGM) earlier this month! We learned a lot, shared meals together, made some new connections, welcomed returning attendees, and had fun.
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We've got two educational opportunities coming up for Protector. These training sessions are available free live or on demand for any current Equinox customer. Sign up for login credentials and take advantage of this great benefit!
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| Protector Incident Investigation &
Case Management Webinar
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Last month, Christi Vanoye led a ‘Protector 101: System Overview and Introduction’ online pre-session in advance of PUGM 2024. That webinar focused on the data your system monitors and how it does so. On October 22, Christi explains the next part of that process. The system’s incident investigation and case management tools allow you to view, examine, filter, research, and disposition unwanted events. Christi demonstrates these built-in Protector resources and provides best practice recommendations for using them.
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| Protector Reporting & Warehouse Searches Webinar
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To help you achieve maximum benefit from Protector 11, we are providing another training on the system's built-in resources. Drawing from her vast fraud management solutions (FMS) experience, Christi Vanoye discusses and shows how to harness the power of Protector's ad hoc report and warehouse search tools to streamline your research and analysis efforts.
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SUBSCRIPTION TABLES: BEST PRACTICES
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Protector can inform you about case actions, event rule violations, or score-based incidents. Protector has visual cues in the portal for many of these items. Additionally, the subscription functionality lets you define whether Protector generates and delivers notifications for them. A subscription is simply an automated notification. Protector delivers subscriptions via email, text, and/or SNMP trap to one or more recipients after an action triggers it. Protector includes built-in templates for all subscription types. These readymade “shells” define the structure, format, and parameters for each subscription. That includes tables, which you may embed or attach to...read more.
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The ‘Customer Spotlight’ article is always a favorite part of our newsletter. The latest installment shines on TeleLink community member Alicia Tripler. Alicia has spent the last 19 years in telecom and is amazed how it’s changed in that time.
Since 2007, she’s been with Nex-Tech Wireless where she now serves as VP of Sales & Customer Development. In that role, she works with several teams within the company, including sales, marketing, and various operations teams to ensure they offer the best possible service for customers while meeting internal goals. In 2008, the need to validate records and rates for carrier relations and new roaming partner set up initially introduced Alicia to TeleLink. She later used the application to validate....read more.
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Alicia Tripler has been part of the TeleLink user community since 2008 and has shared her experience by presenting at a couple user group meetings so far. If you met her there, you might remember her with longer hair…but she recently joined several coworkers in a four-years-long journey to grow out and then donate hair to charity. Alicia was able to provide 10 inches of hair to them!
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We’re incredibly grateful that Alicia’s part of the Equinox family and TeleLink community. We’re honored to work with her and her team all these years!
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