Patient Experience Newslink

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PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work. POLICY   Government Payment Policies Tied to Hospital Performance Fail to Improve Patient Safety, Study Finds A new study found no evidence that value-based incentive programs had any measurable association with changes in catheter-associated urinary tract infection rates in US hospitals. (Science Daily, February 2019) Transparent Hospital Pricing Exposes Wild Fluctuation, Even Within Miles   The federal government’s new rule requiring hospitals to post prices for their services is intended to allow patients to shop around and compare prices, a step toward price transparency. (Kaiser Health News, February 2019) 87M Adults Were Uninsured or Underinsured in 2018, Survey Says Researchers estimate that in 2018, 45 percent of working-age adults, or 87 million people, were either underinsured or had no coverage for at least part of the last year. (US News & World Report, February 2019) Sponsored  What the Heck is Care Team Coaching? Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet, do share!” Everyone is looking for something that solves all the problems and makes success attainable. The closest thing we’ve found to said silver bullet is a combined approach of training reinforced by Care Team Coaching (CTC). Check out the latest entry in our “What the Heck is…” series to learn all about CTC. (DTA Associates, 2019) PRESS 300,000 Extra Operations Could be Carried out Every Year if Surgeons Planned Holidays and Lists Better NHS Improvement urged hospitals to use a model of scheduling surgery, which means surgical staff agree on their annual leave six weeks in advance and plan their surgical lists afterwards. (The Telegraph, February 2019) University of Chicago Medicine Study Shows Need to Enhance Patient Rest, Evaluate Overnight Interruptions for Better Patient Experience A hospital program designed to help patients get more rest for a better recovery process proved successful in cutting the number of times a patient was disturbed overnight and improved their experience. (Healthcare Finance, January 2019) Transforming Patient Care: 5 Nurse Leaders Offer Insight 35 nursing and patient experience executives gathered in roundtable sessions that addressed transforming patient care and experience. (HealthLeaders, February 2019) PUBLICATIONS   Effects of the Physician Payments Sunshine Act on the Patient Experience and Perception of Care Amongst Neurosurgeons: A Comparative Study of Online PRW Ratings and Industry Payments The objective of this study is to analyze and quantify the effects of physician reported industry payments on the patient experience and patient satisfaction. (Science Direct, January 2019) Negative Behaviors among Healthcare Professionals: Relationship with Patient Safety Culture   The goal of this study was to examine the presence of negative behaviors within a healthcare system and the influence of negative behaviors among healthcare workers on perceptions of patient safety culture. (MDPI, February 2019)   Social Factors and Patient Perceptions Associated With Preventable Hospital Readmissions   Preventable hospital readmissions are costly and erode the quality of care delivery. Few efforts to incorporate the patient perspectives and social factors associated with readmission preventability exist. (Journal of Patient Experience, February 2019)   FROM THE INSTITUTE Healthcare’s 10 Year Challenge: Reflecting on the Past Decade in Patient Experience Deanna Frings, MS Ed, CPXP, Vice President, Learning and Professional Development at The Beryl Institute, reflects on the past 10 years in healthcare and challenges all to consider how our actions will impact the future of healthcare. (February 2019) Impacting Service Culture When You're the New Kid on the Block Nicole L. Cable, CPXP, Chief Experience Officer at InnovaCare Health, shares that by starting with your employees, you can create an environment in which service is a part of the organizational culture and DNA. (January 2019) FROM PATIENT EXPERIENCE JOURNAL VOL 5, ISS 3 The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. Rules of engagement: Strategies used to enlist and retain underserved mothers in a mental health intervention This study provides specific, detailed insight and description into the processes through which advanced practice mental health nurses engaged low-income depressed mothers in a mental health intervention. How younger adults with psychosocial problems experienced person-centered health consultations The objective of this work was to explore how vulnerable younger adults experience person-centered preventive health consultations with their general practitioner. A photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care As part of a qualitatively-driven mixed-methods study, this analysis aimed to describe Veterans Affairs Homeless Patient Aligned Care Team patients’ experiences with patient-centered care.  > View all articles in PXJ Vol 5, Iss 3  Join the discussion on patient experience topics in The Beryl Institute LinkedIn group. Forward to a friend or share with colleagues by clicking the social media links at the top of this e-mail. Was this message forwarded to you? Sign up for Patient Experience Newslink. The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered. Special thanks to our Supporting Partners. These organizations have contributed to the future of the field by supporting the continued growth of The Beryl Institute as the global community of practice on improving the patient experience. connect with us: The Beryl Institute | 550 Reserve St. Suite 190 #26 | Southlake, TX 76092 www.theberylinstitute.org

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