MEMBER SPOTLIGHT
Director, Patient Advocacy
Bon Secours Baltimore Health System
Baltimore, Maryland
In her role, Eve is responsible for the comprehensive oversight of patient advocacy initiatives for an urban health system and is responsible for promoting and protecting patient rights in all service settings, including responding to quality of care complaints and grievances; facilitating ethics consultations; staff education on industry best practices in the areas of patient experience, patient satisfaction and trauma-informed care; and strategic alignment of advocacy programs across the health system.