Register for Upcoming Virtual Training, Engagement and Assistance Webinars
The Coraggio Group has created a Destination Recovery Toolkit that will provide essential guidance to the leaders of destination marketing and management organizations as they sort out their next steps along the path to recovery. This one-hour webinar will include:
- A brief overview of each module and how the tools may benefit your organization.
- A discussion of common stumbling blocks and recovery approaches.
- An interactive Q&A.
Be sure to register for this session – only registered participants will have access to the Destination Recovery Toolkit. This Coraggio Group program is brought to Oregon’s DMMOs through a collaboration with Oregon Destination Association and Travel Oregon. Register here.
COVID-19 has dramatically shifted the hospitality experience. Many restaurants, retail establishments and businesses with visitor-facing staff are experiencing conflicts with guests who may resist public health mandates. This training delves into diffusing and de-escalating conflicts and best practices in effective communication, resulting in positive visitor experiences and ensured guest and staff safety. This training is delivered by Michael Chamberlain-Torres with support of the Oregon Hospitality Foundation and Travel Oregon. Register here.
For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. Don’t miss this opportunity to hear from businesses firsthand on how to apply customer service best practices and resources as the pandemic continues through fall and winter. This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation, Columbia Gorge Community College - Small Business Development Center and Travel Oregon. Register here.
