As you settle into a new academic year, Information Technology Services (ITS) wants to share some essential technology updates and reminders to help you be successful in teaching, learning, and working on campus.
We Are Here To Help
ITS Service Desk Your first point of contact for any technology-related questions or issues.
Law School: call 213-736-1097, email servicedesk@lls.edu, or visit us on the 2nd floor of Rains Library. Learn more here.
Self-Service Resources
For quick support, you can utilize the following resources.
Reset Password to reset password or look up username and university ID.
Essential Websites You Should Visit
MyLLS: quickly access LLS systems like PROWL, Workday, and more. Visit here.
Information Technology Services (ITS): know the people and services, including WiFi support, hardware and software installation, data security, and more. Learn more about ITS here. Check out the ITS Artificial Intelligence website here.
Brightspace Checklist: ensure your courses are ready. Learn more here.
PROWL from MyLLS: access class information. Faculty can view class lists, schedules, and more. Students can register for classes, view grades, update LMU Alert contact info, and more. Log in here.
Student Financial Services: for all work study hiring matters, contact Student Financial Services at studentfinancialservices@lls.edu. Learn more here.
Faculty Support Services: for assistance with Brightspace course pages, contact FSS at facultysupport@lls.edu. The FSS team has general knowledge of routine Brightspace tasks and will be the primary source of support for faculty needs. For any advanced needs, FSS will elevate to the LMU Instructional Technology team for further assistance. Learn more about Brightspace Support here.
LLS Technology Services: together, the Office of Instructional Design & Technology and the Web Development team provide tech-related services to the community, including A/V setup, filming, editing, instructional design, web development, training, and more. Learn more here.
Cybersecurity Reminders
Be aware of phishing emails. Think before you click any attachments or links, especially from external senders (indicated in Outlook by a yellow banner). Forward suspicious emails to ITS Service Desk. Check out the ITS Phish Bowl for additional tips and alerts here.
Deny any Duo prompts that you did not request. Don’t approve any request unless you requested it. Learn more here.
Safeguard your passwords: Don’t use the same password for both your LMU and personal accounts. Don’t share your password with anyone (not even the ITS InfoSec team). Learn more here.
Keep Zoom app updated for added security measures. Learn more here.
Have additional questions? Contact the ITS Service Desk.
