Dear friends,
We’ve waited expectantly for the day that we could re-open Smooth Skin Laser and see all of your faces again, and now that we are in Phase One of re-opening non-essential businesses in Virginia, we wanted to reach out and tell you…
There is nothing more important to us than the safety and well-being of our clients and our team.
We want to see all of you again. We want to get back to our business, and our lives.
But we also want to do it responsibly.
Due to the intimate nature of laser hair removal and skin rejuvenation, and also, the fluctuating reports about the spread of COVID and the challenges of flattening the curve amid an open economy, we want to be careful about moving forward in a way that honors our clients, our team members, and our community at large.
For that reason, we are delaying our re-opening until May 25.
As we re-open Smooth Skin Laser, we are committed to excellence in instituting and enhancing processes and protocols to ensure the health and safety of our clients and team members.
Among the steps we are taking, Smooth Skin Laser will be focusing on FOUR areas:
SANITATION, CONTACT-LITE TRANSACTIONS, HEALTH SCREENING,
and SOCIAL DISTANCING
Sanitation
- Thoroughly wiping down all service rooms and tools with approved hospital-grade or EPA-registered disinfectants
- Cleaning and disinfecting bathrooms, common areas, and exam rooms after every single usage
- Requiring ALL staff members to follow the strict guidelines we enforce, including proper hand washing throughout the day, mandatory masks and gloves for laser technicians during services which will be changed between clients
- Providing hand sanitizer at all touch areas, or if you prefer gloves, we will provide for you
- Allowing extra time between visits to adequately clean the exam rooms and other areas
- As always, all linens are single service use.
Contact-Lite Transaction
- Providing touch-less credit cards at check in and check out as much as possible
- Removing all magazines, samples, and other paper products in the waiting area
- Emailing new clients with digital forms to complete at home and send back via email
Health Screening
- Performing pre-service employee health checks including temperature check
- Requesting that clients stop and read the sign on the door, and follow the directions prior to entering
- Requiring clients to wear face coverings/masks when entering the office
- As always, hand sanitizer will be provided at the door upon entry/
Social Distancing
- Allowing a maximum of two people in the waiting room. (We will be removing extra chairs)
- Clients may wait in their car, if preferred, and taken straight into the exam room upon arrival
- Unless the client is a minor, please come alone for your laser session
We believe that these practices will become the standard in the health services industry both now and in the future.
The world will continue to change in many ways, but one thing that we are certain of is that we will be there for you with the cleanest and safest environment for laser hair removal and skin rejuvenation.
Thank you for your trust, and we look forward to seeing you soon.
With gratitude,
Andy and Carrie Macfarlan
Team Smooth Skin