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The Beryl Institute | Patient Experience

PATIENT EXPERIENCE NEWSLINK is The Beryl Institute's monthly publication featuring important policy analysis, publications, research, press and current affairs to enhance and inform your work.

POLICY

Veterans Affairs Announces Push to Upgrade Medical Records
The Department of Veterans Affairs will overhaul its medical records technology in an effort to streamline its procedures and improve care for veterans. The plan is to buy the same private-sector technology the Pentagon has already started to implement with the aim at making a seamless transition for soldiers leaving the armed forces. (New York Daily News, June 2017)

CMS Won't Update Hospital Overall Star Ratings in July
CMS anticipates it will update the star ratings in October instead of July. Hospitals can start previewing the October ratings in July. (Becker's Hospital Review, June 2017)

Nursing Homes and Hospice Providers Face Looming Emergency Preparedness Deadline
The national home healthcare and hospice provider began conducting risk analysis and factoring in local potential hazards to develop a plan to ensure staff and residents at its U.S. facilities could weather natural disasters. (Modern Healthcare, May 2017)

PRESS

Better Patient-Reported Experiences = More Hospital Profitability
Hospitals that deliver a better patient experience perform better financially, the latest research shows. Customers are more loyal. Reputation spreads, boosting referrals. And happier patients typically result in lower malpractice risk for physicians, to name just a few benefits. (MedCity News, May 2017)

Closing Language, Patient Safety Barriers with Interpreters
In an increasingly diversifying patient population, it will be crucial for healthcare organizations to adopt strong interpretive services to ensure patient safety and a positive patient experience. By offering strong interpretive services, healthcare organizations can make non-English-speaking patients feel more comfortable during care encounters. (PatientEngagementHIT, June 2017)

Amazon Poised to Deliver Disruption in Medical Supply Industry
Amazon is on the healthcare industry's doorstep. The e-commerce giant continues to transform virtually every segment of the economy as it leverages its massive distribution network to deliver logistical harmony. With a stronghold on the consumer market, Amazon is eying the business-to-business segment as it builds its seller base. (Modern Healthcare, June 2017)

PUBLICATIONS

Toward Patient-Centered Hospital Design: What Can Airports Teach Us
Because both hospitals and airports are being stretched beyond their physical capacity, patients and passengers must journey through increasingly crowded spaces, facing new and unexpected challenges. (Annals of Internal Medicine, May 2017)

HUD Housing Assistance Associated With Lower Uninsurance Rates And Unmet Medical Need
These findings provide evidence that supports the effectiveness of housing assistance in improving healthcare access. (Health Affairs, June 2017)

Do Gender-Predominant Primary Healthcare Organizations Have an Impact on Patient Experience of Care, Use of Services, and Unmet Needs?
The aim of this article is to compare primary health care organizations in which female or male doctors are predominant regarding organization and patient characteristics, and to assess their influence on experience of care, preventive care delivery, use of services and unmet needs. (The Journal of Health Care Organization, Provision, and Financing, June 2017)

FROM THE INSTITUTE

There’s No Place like Home… The Value of Connecting with Your Patient Experience Community
As the patient experience movement has grown, we’ve witnessed incredible connections between the leaders doing this work and an amazing energy and enthusiasm that comes when we gather together to share ideas, connect and learn. (June 2017)

The Dichotomy of Patient Experience Messaging
Justin Bright, M.D., Patient Experience Champion at Henry Ford Hospital in the Department of Emergency Medicine, shares thoughts on how patient experience professionals engage in some introspection about how we are messaging the importance of patient experience to our physicians. (May 2017)

Calculating and Understanding the Drivers of a Net Promoter Score in Health Care
Andrew S. Gallan, PhD, Assistant Professor at DePaul University in Chicago and Principal of Dignity in Action, Inc., discusses how healthcare organizations are beginning to see the value of Net Promoter Score (NPS), and are exploring how it is best calculated and used. (May 2017)

FROM PATIENT EXPERIENCE JOURNAL VOL 4, ISS 1

Increasing patient engagement in healthcare service design: a qualitative evaluation of a co-design programme in New Zealand
This study evaluated a co-design programme to explore the experiences, challenges and solutions that participating teams encountered while engaging with patients in their projects.

Evaluating variables of patient experience and the correlation with design
The objective was to understand the variables of patient experience by analyzing recent and relevant evidence and to identify design solutions within the hospital environment that positively impact those variables.

Engaging rural residents in patient-centered health care research
This article describes the process of engaging rural patients, caregivers and broader stakeholders to actively participate in an exploratory effort to understand rural perspectives around the patient-centered medical home model.

> View all articles in PXJ Vol 4, Iss 1

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The Beryl Institute provides Patient Experience Newslink to share a broad range of current patient experience news and headlines. The Institute does not endorse the views expressed via these links or any products or services offered.

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