Dear Campus Partners,  

We are excited to launch Sunapsis—a new, improved system to manage international student and scholar cases and services.  On March 18, Sunapsis will replace the International Student and Scholar Management (ISSM) in the first phase of implementation.  

The system will transform how we support visa and document-related transactions throughout the entire student and scholar lifecycle. It will feature full integration with the Department of Homeland Security's Student & Exchange Visitor Information System (SEVIS) to decrease processing time, and will improve the overall international student and scholar experience at UC San Diego. In partnership with Information Technology Services, key functionality will be implemented in phases throughout 2024.  

How Might This Change Impact You?   

ISEO’s Sunapsis Launch is scheduled in phases. During this initial phase, international students and departments reviewing requests for students will not directly interface with Sunapsis.  A second phase of implementation for department and student facing features in Sunapsis is scheduled for September 2024. Training and outreach will be provided to help prepare students and departments in Summer 2024. 

Processing Freeze: What to Expect 

In preparation for the March 18th launch, ISEO must take certain steps to ensure the successful migration of data between systems, including thorough testing and user training. To accommodate the transition, a processing freeze will take effect. Between Saturday, March 9, 2024, through Sunday, March 17, 2024, ISEO's systems to process immigration documents will be unavailable. 

NOTE: While students and departments may continue to submit and review requests via iPortal.ucsd.edu, students may experience longer than normal processing times.  

To ensure students and departments are prepared for this period of downtime, please be mindful of the following dates:   

• February 23, 2024 (FRI) at 4:00PM PST - Students should aim to submit iPortal Requests well in advance but no later than Feb 23rd in order to receive a due date before processing freeze. Any submissions after this date may not be processed until after March 18, 2024.* 
• March 6, 2024 (WED) at 4:00PM PST - Departments should aim to review PENDING iPortal Requests submitted within the past 3 business days.**  
• March 8, 2024 (FRI) at 4:00PM PST - Students should track urgent requests for completion. This will be the last day ISEO Advisors will issue immigration documents prior to freeze. All other requests will not be processed until after March 18, 2024.*   
• March 9 -17, 2024 (SAT-SUN) - Processing Freeze In Effect
  • Students may submit exceptions for urgent matters*** 
  • While students and departments may continue to submit and review requests via iPortal.ucsd.edu, students may experience longer than normal processing times.  
• March 18, 2024 (MON)- ISEO advisors will resume processing requests.  

*The timelines provided are based on complete requests; we will make every effort to continue to process within our current processing timelines. 
 

**Departments are encouraged to review pending iPortal Requests within 3 business days of submission in order to allow enough time for ISEO to review and process immigration documents.  
 

***During the March 9 to March 17 processing freeze ISEO will only process requests for urgent matters, specifically those facing travel or USCIS Application deadlines. All other urgent requests will be assessed on a case-by-case basis. Students will retain access to advising (In-Person and Virtual) via iContact.ucsd.edu.   

After Sunapsis Launch: What to Expect  

On Monday, March 18, 2024, ISEO will regain the ability to process immigration documents submitted via iPortal.    

• Phase I Completion: ISEO’s Sunapsis Launch is scheduled in phases. During this initial phase, international students and departments reviewing requests for students will not directly interface with Sunapsis. A second phase of implementation for department and student facing features in Sunapsis is scheduled for September 2024. Training and outreach will be provided to help prepare students and departments in Summer 2024. More to come!  
• Logging into iPortal.ucsd.edu: When logging into iPortal.ucsd.edu, you may see updates, announcements, and experience a new interface in the months to come. Carefully read instructions provided to direct you to review student-submitted requests. 
• Questions & Technical Support: Students and campus partners who experience technical issues with iPortal should contact ISEO by emailing iPortal@ucsd.edu.  

With all new endeavors, we thank you in advance for your patience and support during the transition. 

 If you have any questions regarding the information above, please contact ISEO directly at iPortal@ucsd.edu.    

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