News and resources for airport employees.
News and resources for airport employees.
Arthur Robinson
Arthur Robinson Shines as a Customer Service Hero
Arthur Robinson (he/him) with Bags, Inc. was nominated by Rachel Melrose, assistant manager at Elephants Deli.
"Arthur was working inside at PDX when he noticed that outside the airport, a passenger had fallen out of their car and into the roadway. Arthur jumped into action without a second thought, assisted the passenger into a chair and then stayed with them and their family until they got to their gate.
The traveling family was very distraught, but Arthur maintained composure to help alleviate their stress and make sure they stayed safe during their time at PDX.
Arthur continuously goes above and beyond helping passengers and is a shining example of extraordinary customer service here at PDX!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Heavy machinery in front of new main terminal construction.
What’s new with PDX Next: TSA Oversize Bag Drop Location Move
TSA Oversize Bag Drop: On Tuesday, Dec. 5, two temporary TSA oversize bag drop locations will open in baggage claim and the TSA oversize bag drop in the ticket lobby will permanently close. Airlines that operate on the south baggage handling system will direct passengers to drop oversize items at the location near baggage carousel 2. Airlines that operate on the north baggage handling system will direct passengers to drop oversize items near baggage carousel 9.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Orox Leather Débuts PDX’s New Pop-Up Program
In less than six months, you can step into PDX’s first pop-up: Orox Leather Co. This local, family-owned business will open a space in the new main terminal in May 2024. Orox Leather Co. founder Martín Martinez plans to welcome travelers with handcrafted leather goods as well as travel essentials and other souvenirs that celebrate their Latino roots and appreciation for artisans and craftsmanship.
The pop-up concept is the next generation of PDX’s popular food cart program. If you’ve worked at the airport for a few years, you might remember the very PDX-y pre-security dining option that ended when Clocktower Plaza closed in 2019. Orox will be the first tenant in one of two new retail spaces we’re building so more local small businesses can open at the airport.
Box full of toys labeled as donations.
Giving Back: Toys for Tots at PDX
Many folks look for ways to support their community during the holiday season. If you want a way to give back, consider the TSA Toys for Tots drive.
Our PDX TSA team is partnering with the Marine Corps Reserves on the annual Toys for Tots campaign, and there are convenient drop-off points at the airport.
If you'd like to participate, please donate a new, unwrapped toy with at least a $10 value. Collection bins are in the TSA office (Rental Car Center, 2nd floor), ROCC (RCC, 4th floor) and the TSA north oversize station (next to the Southwest ticket counter). Toy pick-up will be on Thursday, Dec.14.
Rendering of new main terminal interior.
Reasons to be Cheerful: PDX’s Astonishing New Roof Tells a Local Timber Story
When passengers pass through the newly remodeled PDX in spring 2024, they’ll be able to point up to specific Douglas fir beams around the oval skylights and know that they came from the ancestral lands of the Coquille Indian Tribe in Southwestern Oregon. This will be the first major U.S. airport to have a mass timber roof, and all the timber for the project came from responsibly managed forests that are located less than 300 miles away. In addition to the nine-acre ceiling that lets in lots of natural sunlight, the renovation will also include the addition of 70 or so living trees that will be growing in recessed and above-ground planters. Read on to learn more about the process of sourcing the wood, which took six years of planning, research, forest visits and many, many phone calls between the Port of Portland, ZGF Architects, Northwest Sustainable Wood, regional tribes, family-run forests, mill owners and brokers. 
Artist Whitney Lowe in front of exhibit pieces.
Artist Whitney Lowe Finds Context in Clay at PDX 
An exquisite temporary exhibition of 14 captivating ceramics produced by Portland artist Whitney Lowe is now on view post-security on Concourse D. Aptly titled "Finding," the exhibition of skillfully crafted sculpture is intentionally refined. Lowe’s approach to clay and the sculptural results directly relate to his career as an architect and graphic designer. Much like his typography and font designs which create mass and void, his ceramic work is spatially intricate with an emphasis on the sharpness of edge to create line. This usually results in a complex composition of molded forms and surfaces treated in black, “because shadow and silhouette compresses a visual reading and gives little away.”
Left: Firefighter using a stair stepper; Right: Firefighters stationed at a donation table.
PDX in Pictures
Today and next week, a group of local firefighters – including members of the Portland Airport Fire and Rescue team – are raising funds for the Leukemia & Lymphoma Society (LLS). These efforts are in conjunction with the LLS Firefighter Stairclimb event in March. Why stair stepping? This physically challenging competition is representative of the struggle that blood cancer patients endure. Every step to the top serves as a reminder that there's still much work left to be done to fund and find cures.
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