News and resources for airport employees.
News and resources for airport employees.
Jose Aguilar
Jose Aguilar's Quick Thinking Saves the Day Again! 
Alaska Airlines employee Jose Aguilar's awareness of his surroundings, quick thinking and knowledge of safety protocols recently prevented a potential accident.
When Jose was on an escalator to the ticket lobby, he noticed trouble on the adjacent escalator. A passenger caught their handbag in the escalator and was close to being pulled down.
Jose sprang into action...literally! He jumped to the bottom of the escalator and hit the emergency stop button. The passenger was able to regain their balance and continue safely on their travels. Jose's actions are impressive, but perhaps not surprising: This is the second time his quick response was recognized for saving travelers from sticky situations.
Jose was a winner at the PDX People Customer Service Awards, where we recognize airport employees who truly stand out as extraordinary. Missed the last virtual awards ceremony? View the event recording or read about past winners.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Nominate a PDX Employee
Drawing of Concourse B
What's New With PDX Next: December Update
The December What's New with PDX Next update is out now! Read it to get the story on Concourse B, updates on concessions openings, and news about upcoming construction impacts. You can also watch the recording of the recent What's New with PDX Next forum and so much more.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email or call the construction hotline at 503.460.4339.
Collage of Concourse B opening images, clockwise from the top: Alaska employees and Timber Joey reading the Hello, B newspaper; Hello, B newsstand with Timber Joey and Kris from Alaska inside; aerial view of Concourse B seating areas full of passengers;
Say Hello to Concourse B!
Two years ago, PDX demolished Concourse A to replace it with a bigger, brighter one. On Wednesday, Dec. 8, we said hello to Concourse B and new gates for Alaska Airlines and Horizons Air regional flights. 
Before the sun came up, PDX People were hard at work welcoming passengers to the brand new concourse. Festivities included music, commemorative Hello B! newspapers illustrated by local artists, food from Screen Door, coffee from Good Coffee and even a newspaper delivery bike making the rounds! Also there to help say hello? Timber Joey, who made sure travelers had quality reading material for their flight.
If you weren't able to pick up a copy of the newspaper, you can check it out online at any time or have a copy mailed to your home.
Person holding PDX badge.
Badging Office Changes Wednesday Hours
Need your badge renewed or setting someone up for their new badge? Starting this Wednesday, Dec. 15, Security Badging will open at 10 a.m. on Wednesdays. Hours on Monday, Tuesday, Thursday and Friday remain the same – 8 a.m. to 4 p.m. We'll keep you updated on any changes as staffing levels increase. 
Kulture City logo.
Last Chance to Win: Get Sensory Inclusive Certified and Enter to Win $100!
Increasing accessibility at PDX is an ongoing endeavor. As part of that work, we’re partnering with KultureCity to open a sensory room on Concourse D – a space geared toward visitors with cognitive or sensory processing challenges. The room will feature a sensory station surrounded by a calming, comfortable atmosphere.
While the sensory room isn't open quite yet, learning about sensory processing disabilities and the importance of accessibility can start now.
To help you get up to speed on sensory rooms and enhance your inclusivity work, we’re offering the chance to win $100. All you need to do is watch a 30-minute video and take a short quiz – score 80% or higher and you’ll be rewarded with sensory inclusive certification! Email your certificate of completion to PDX People Communications by Friday, Dec. 17, to be entered to win.
Get Certified Now!
PDX in Pictures
Rishal Sharma with ISS Facility Services recently submitted some of his fantastic images from around PDX: a dramatic angle for Alaska Airlines, a Southwest plane at sunrise and a freshly painted Qatar cargo plane. If you have a photo of life around PDX, email it to PDX People Communications – we might use it in a future PDX in Pictures.

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