Name: Raelene Sousa
Position: Carer Support and Recruitment
What does a normal day at My Forever Family NSW look like for you?
My phone never stops. Every day is different as all calls represent different enquiries for the families we deal with.
My role is to advocate and support carers to achieve the best outcomes for all. I make sure I always listen so that carers feel heard and provide them with tools to continue this fostering journey.
What do you enjoy most about your role?
Knowing that carers are being heard and can seek support and guidance to help with the day to day role of being a carer. I recently helped a carer with a teleconference and then they felt empowered enough by my support, before and after, to attend the next meeting on their own.
What is your favourite location in NSW and why?
Illawarra Shoalhaven as this is my hometown and I can make a difference to our fostering community.