News and Information for Airport Employees
News and Information for Airport Employees
Tune In Tomorrow: Customer Service Awards on Tuesday, April 27 at Noon
Join us tomorrow –Tuesday, April 27 – at noon for the PDX People Quarterly Awards to recognize outstanding customer service champions. The awards are held virtually so add it to your Outlook calendar now or bookmark this link to watch the live event and be part of the celebration!
Guest speaker Barbara Yamamoto will provide timely insight on customer service during major construction. Barbara led an award-winning culture change project around guest experience at Los Angeles International Airport, which resulted in increased satisfaction and improved worldwide rankings. Additionally, PDX Next construction lead Caitlin Powell will provide a sneak peak behind construction walls in the old Clocktower Plaza area.
Every nominee receives special appreciation for their efforts and the PDX People working committee will select 10 employees – one from each of our airport industries – to win the exceptional honor of a PDX customer service award.
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX employee website.
Your Vaccine Quesions, Answered
Now that everyone is eligible for a COVID-19 vaccine, there are a ton of new questions to answer.
Is it OK to take Tylenol?
Does smoking affect vaccine efficacy?
How do I keep my vaccine record card safe?
And perhaps foremost on peoples’ mind: What about side effects?
We’ve pulled together a few resources from reputable sources – including the health and science journalists at National Public Radio – so you can get answers and gain peace of mind.
If you want to get your COVID-19 vaccine, check the main OHSU website to schedule for one of their clinics, including the PDX Red Lot drive-thru clinic. You can also register at Get Vaccinated Oregon to be notified when an appointment is available for you at the Oregon Convention Center. Finally, consider joining the Find a COVID Shot Oregon Facebook group, which features a comprehensive list of vaccine sources, expert tips and advice for booking an appointment.
What's New with PDX Next: Stay Knowledgeable and Remember New Routes
Staying knowledgeable is a PDX People core value and we have several resources to help keep you in the know. In addition to this newsletter, we fill you in on what's new with PDX Next every month on the PDX employee website – check out the April update. 
Another great resource? Our PDX Next virtual forum where you get the inside scoop on construction at PDX in just 30 minutes. Grab a cup of coffee on the last Tuesday of every month and join us to learn how we’re bringing new airport designs to life together. The next forum is scheduled for Tuesday, April 27 at 10:30 a.m. Add this event to your Outlook calendar or use this link to access the meeting tomorrow.
As a reminder, new pathways to the checkpoints opened last week and there are updated routes to keep in mind. If you’re looking for the known crew member lane, stay to the left in the D/E lanes or to the right in the B/C lanes. If you’re heading to the Badging office, Global Entry or Lost & Found, you'll want to stay to the left on the new path to Concourses D/E (pictured above) and use the stairs or elevators.
Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Survey: Are You Interested in Learning More about Diversity, Equity and Inclusion? 
PDX is often the first and last impression guests have of Oregon and the Pacific Northwest, and one of our key goals is to ensure our airport is welcoming to all – airport workers and travelers alike.
Our ongoing desire to create an inclusive environment is also reflected in our PDX People core values: We're friendly, knowledgable and respectful.
This quick survey is designed to gather your thoughts on topics related to diversity, equity and inclusion, which could include activities, conversations or even the formation of a resource group for airport employees. Tell us what you think!
Take the Diversity, Equity and Inclusion Survey
Delta Announces New Service from PDX to South Korea
Delta Air Lines recently announced the launch of nonstop service from PDX to the new Terminal 2 at Seoul-Incheon International Airport in South Korea starting in Fall 2021.
While an agreement to bring air service between PDX and Incheon was signed back in November 2019, the entire travel industry has been fundamentally changed by the global pandemic. But through it all, the commitment to this service never waned, surmounting challenges and leading to this big win for both our trade-dependent business community as well as the tourism industry.
Read more about Delta’s strategy in Portland and other flights restarting at PDX.
Adding EV Stations, Multiplying Enviromental Benefits 
Last Thursday was Earth Day, a day to demonstrate support for environmental protection and a reminder to think about ways you can help contribute to sustainability at PDX. From the roadway to recycling stations, we constantly aim to increase our positive impact on our environment.
The new electric vehicle charging stations added to our parking garages and lots are one example of how we participate in environmental awareness. We recently added 18 new stations in the short-term garage, the long-term garage now has a total of 10 stations, and there are 36 stations in the economy lot. The Alderwood employee lot gained 10 stations – bringing the total there to 28 – and Portland Airport Fire and Rescue now has four charging stations for employee use. Coming soon? Five stations in the ground transportation hold lot.
Order Now and Celebrate PRIDE in Style
Portland Airport Fire and Rescue are now accepting orders for their 2021 PRIDE t-shirt!
Not only will you enjoy a colorful custom tee, you can feel good knowing that profits will be donated to the North West Fire Diversity Council, an Oregon nonprofit whose mission is to increase the number of women, people of color and other underrepresented groups working in the fire service in Oregon and Washington. Money raised goes toward a scholarship for LGBTQx youth!
Contact Lani Hill to place an order. All t-shirts are navy blue Gildan 50/50, a cotton/polyester blend. T-shirts are $35 each and are available in sizes S-2XL. They are expected to arrive for pick-up in early June. 
PDX in Pictures
As we look forward to the bright future of the new main terminal, there will be moments along the way to pause and look back. PDX Airport Duty Manager Brian Burk – whose name you might recognize from previous PDX in Pictures features – captured the bottom photo of crews pulling up the carpet in Clocktower Plaza, revealing the original 1950's terrazzo floor.
Brian recalls, "Between my sophomore and junior years of high school (summer of '94), I worked at a snacks and frozen yogurt stand at PDX called The Grove and I ate at that cafeteria. It was pretty good, as I recall."
In the top photos – courtesy of the Portland Boomers Facebook group – you can see what that space looked like back when it was the ticket lobby, featuring only a gift shop and newsstand. PDX concessions offerings have certainly expanded since then!
Do you have favorite memories of Clocktower Plaza? Share them with us!

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Shannon McArthur, PDX Customer Relations, 503.415.6859
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