Yvette Matthews Keeps PDX Safe with Respectful Screening
Though getting through a TSA security checkpoint is a necessary part of travel, it's not always a highlight of the day. But for one passenger, Yvette Matthews (she/her) made the security experience exceptional:
"I wanted to share my experience while going through screening for our flight. As we headed to screening, I was oddly excited as I had both of my knees replaced a little over three months ago and was anxious to see how I'd scan.
Upon going through the detectors, I was pulled aside by Yvette who noted that she'd need to do a manual check. She explained the process and was thorough, kind and professional! She also scanned my hands, which resulted in some additional procedures. Once again, she was thorough, kind and professional – not to mention that she had a great sense of humor! I passed this last process and was sent on my way.
My family enjoyed Yvette as well and shared that she was exceptionally respectful. This was in contrast to a challenging screening situation several years ago at a different airport. We now choose to fly out of PDX instead of other options because of the care we receive during screening. We don't even mind the extra mileage, as we save time and appreciate your level of service!"
