News and resources for airport employees.
News and resources for airport employees.
Headshot of Bambuza's Brittney Urbina.
Pouring on the Praise for Brittney Urbina's Fantastic Customer Service
Brittney Urbina (she/her) has been with Bambuza since June 2022 and was nominated by her manager:
"Brittney has been an incredible addition to the crew. She's a team player and goes above and beyond to create a wonderful work environment for her co-workers. Recently, she moved up to become our front-of-house manager and delights passengers with her friendliness and customer service." 
In addition to her manager's words of praise, Brittney also received these customer compliments:
"Brittney was a perfect 10 out of 10. The service, food and drinks were amazing. We had delayed flights and this experience turned everything around. A 'must stop' at PDX."
"Brittney is the best bartender we’ve ever had at the airport, by far! Thank you so much for the great service – we will certainly be back!"
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
PDX baggage claim with luggage on the carousel.
What's New with PDX Next: Baggage Claim, Ticket Lobby and March Forum
Baggage Claim: As you've likely seen, north baggage claim is undergoing noticeable changes as we work on upgrades. Last week, seating in the international arrivals area relocated closer to baggage carousel 9. From 6 a.m. to 4 p.m. through Tuesday, April 4, workers will block the west lane of traffic on main bag road for pipe installation. To prevent traffic issues, adjacent bag claim devices will be shut down depending on the day; only one bag claim device will be down at any given time and they will reopen each afternoon.'
Ticket Lobby: Today, work on the fire sprinkler system will impact the north escalator, which is closed until 3 p.m. The elevators and south escalator remain open. Now through Thursday, April 14, from 9 p.m. to 3 a.m., crews will be framing walls around the north elevator core using a scissor lift with a spotter and barricade present. During this period, a temporary AED will be placed immediately west of its current location. There will also be elevated noise levels with portions of this work.
March Forum: Mark your calendars for Tuesday, March 28, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Three PDX People in orange safety vests at a past cleanup event.
Sorting Out the
PDX Waste Areas
Keeping our waste areas organized and sorting your trash properly is part of maintaining a clean and safe airport environment. It also keeps shared spaces usable for your fellow PDX People. Some key things to keep in mind: 
Hold on to all bulky, broken or unused items until the next airport-wide cleanup, coming on Tuesday, April 25, and Tuesday, May 2.
Use a plastic bin – we call them “curbies” – to take glass to the waste site. Don’t put plastic bags in glass recycling. If you need a curbie, request one from our waste minimization team.
Only place food scraps in the food waste bin. Don’t put boxes, milk, unopened cans or other garbage in these bins, as contamination turns compost into garbage.
Dispose of liquids in your sinks. Don't dump liquids in the exterior water areas or in the compactor.
Run the compactor every time you load it. Your co-workers will thank you when they arrive to drop off their garbage.
Check out the full article for all the details on sorting waste. Want to “talk trash” with the waste minimization team and be knowledgeable about the process? Your manager can book a training with the team by emailing lesswaste@portofportland.com. Thanks for helping keep PDX a clean and safe place to work.
Architectural rendering of the new main terminal at PDX.
Picture Yourself in the New Main Terminal
Imagine it's 2025, and you get a VIP tour of the new main terminal. The last construction wall is down. You arrive at the entrance, ready to wander around the terminal for the first time. This spring, PDX released a new floor plan for the main terminal. We combined this map with six architectural renderings to create a virtual tour. Follow our route, illustrated with future views, and picture yourself at PDX in 2025.
A group of PDX People hold awards at a past customer service awards event.
Be Knowledgeable: Upcoming Events on the PDX People Calendar 
Did you know there's a calendar of events on the PDX People website? It's the best way to keep track of upcoming learning opportunities and fun events open to all airport employees.
Cha! Cha! Cha! Grand Opening: Come celebrate on Thursday, April 6! Festivities include food and beverage samples, live music from Gerardo Calderon and PDX People PLINKO. In addition to swag, we’ll also have prizes including gift cards and bottles of their legendary hot sauce!
PDX People Customer Service Awards: On Tuesday, April 25, we'll gather virtually and in person to honor employees from across all 10 PDX industries. Join us in recognizing outstanding employees as we livestream the event from Port of Portland headquarters.
 "Atlas" sculpture installation in the Rental Car Center circle.
Photo by Dave Stanton, Port of Portland
"Atlas" Sculpture Planted at the RCC  
You may have spotted this tree-like sculpture rising out of the ground in the Rental Car Center circle over the last few weeks. The steel honeycomb-like structure by DeWitt Godfrey is massive, but deceptively light. Godfrey specializes in creating public art around the world, often working in permanent materials like steel, typically stacking and arranging them and letting them mimic natural circular processes like plant spores and honeycombs. His PDX sculpture “Atlas” is no different.
DeWitt’s been working on the sculpture since the end of 2020. He says it took longer than his team hoped to get started, since the airport’s “stringent seismic standards” led him to scrap his first vision and return to the drawing board.
“The piece is very large, [with] these packed loops or so underneath,” he said. “The works are also transparent. So, there's a lot of volume, but there's also a lot of space in there.” In fact, the metal sculpture appears to bubble out of the floor and hold the ceiling aloft. (Don’t worry, it doesn’t!) You may find yourself circling it a few times, wondering how something so solid could look so ephemeral.
DeWitt was intrigued by the thought of how people encounter his new work at PDX. Some, he thinks, may be caught by surprise. “And then there's also a second floor [with] another second viewing area, too, so you can kind of look down into the piece,” he said. “It’s a really dynamic space.”
PDX People pose with a purple sign celebrating 17 years of Volaris.

PDX People enjoy mocktails and appetizers at our Women's History Month event at Juliett.
PDX in Pictures 
We've got two photo sets to share this week: In the top photos, the Volaris team celebrates 17 years of business. Fellow PDX people joined in the fun, posing with the sign and wearing party hats, while PDX volunteer musician Luke Tater played "Happy Birthday" for the crew!
The bottom pictures capture the Women's History Month celebration at Juliett, where we honored the month by toasting with PDX People and the airport community. Juliett provided a backdrop of women in aviation – along with appetizers and mocktails and PDX volunteer musician Mary Sutton played to perfection.
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