At eLearning Miami, our mission includes partnering to enhance the Miami experience. One aspect of that mission means we carefully consider the student experience.
What do we mean by student experience? In broadest terms, the student experience at Miami encompasses all the activities and interactions students have with Miami University.
These interactions begin the first time a prospective student visits our website or perhaps their first campus visit. We call these interactions "touchpoints".
Throughout their time at Miami students will have millions of touchpoints, ranging from using the dining halls, looking for groups to join as a freshman, and learning to research in the library to, of course, their academic experience in courses. All of these experiences affect students on a physical, emotional, or social level.
In order to improve the student experience, we first need to look closely at student touchpoints in a wide range of areas such as academic programs, student services, technology, campus facilities, and community.
As individuals, we may not be involved in all of these areas, but by defining our unique roles, we are able to identify what we are doing well and where gaps or pain points might exist. As faculty and staff who interact with students regularly, we can routinely evaluate how our actions are impacting students. This self-assessment is one way to lead us to new ideas and innovations.
In our mission to partner, we can be a resource for faculty and staff seeking to enhance the student experience through digital and innovative means. If you are interested in exploring, discussing, or evaluating your touchpoints, we are here to help. Contact us today to collaborate on ideas you have on how you can improve your student's experience.
