Leaders of the Department of Emergency Medicine at Massachusetts General Hospital (MGH) in Boston, knew from past experiences that burnout at hospitals was a great risk given the magnitude of the Covid-19 crisis. In a recent research project, they implemented a few strategies that led to greater employee job satisfaction. Some have relevance for our work at PSU, including:
Rewarding Work: Strive to make sure folks know their work is meaningful and appreciated.
Autonomy: COVID restrictions have impeded many people's sense of control over their own lives, but this can improve when employees are included in decision-making and solving challenges together with leadership.
Fairness and Transparency: Communicate with transparency around decision-making and listen with care to ensure equitable treatment of different groups.
Reasonable Workload: Recognize and work to ameliorate the ways the pandemic has made jobs more complex and stressful.