News and resources for airport employees.
News and resources for airport employees.
Jason Moon Holds the Keys to Friendly Service 
Jason Moon (he/him) with Dollar Car Rental was nominated by a PDX traveler.
"Jason at the rental counter went above and beyond to help me…and I was an already frustrated traveler. It was late, I had already missed one flight and the next flight was delayed six hours.
When I arrived at PDX, I was sure Dollar would be closed as the website says the car rental counter closes at midnight and it was almost 1 a.m. But Jason was at the counter, still working with a few people in line! Jason honored my reservation which was clearly expired by this point. When I thanked him for staying open to help, he smiled and said he understood how stressful flying can be and he'd help everyone in line, even if they didn't have a reservation.
When I shared my experience with a relative, they said they had also used Dollar and had a great experience. I appreciate that Jason made me feel genuinely welcome to be renting a car so late in the night. He ensured Dollar will be my first choice in the future."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
What's New with PDX Next: Concourse C and March Forum
Concourse C: On Monday, March 18, from 9 p.m. to 5 a.m., crews will be removing the overhead protection currently located at the east end of Concourse C. During this time, The Market kiosk, pet relief area, and both the men’s restrooms and all user restroom near Gate C2 will be closed. A spotter will be in place if urgent access to the pet relief area or all user restroom is needed. 
March Forum: Mark your calendars for Tuesday, March. 26, at 10:30 a.m. to get the inside scoop on construction at PDX. Jen Reynolds from the Port of Portland along with Pat Bifone and Bri Leiblie of Hoffman-Skanska share the latest construction updates and answer your questions about PDX Next in just 30 minutes. If you'd like to join the meeting, email PDX People Communications before Monday, March 25, for the meeting link.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Meet the Ticket Hall
Meet the ticket hall, the new entrance to your favorite airport! Here are a few things to know about the new space. 
  • Ask your team's Champion for an interactive map. Maps are tailored to specific organizations and roles and designed to help you learn your way around.
  • There are two paths for passengers entering and exiting the ticket hall – use existing elevators and escalators to access the deplaning level.
  • Baggage scales are at every check-in counter position.
  • Dynamic displays are behind every ticket counter and change for each airline and type of service.
  • Wheelchair assistance areas for passengers are on each airline aisle.
  • Airline ticket offices will vary by airline, but every office will include time clocks, break rooms, offices and locker rooms. These offices are on both ends of the ticket hall.
  • Concessions and retail shops in the ticket hall will include Portland Coffee Roasters, OROX Leather Co., Missionary Chocolates and The Country Cat.
Curious about details or wondering what’s coming? Ask your question to the ORAT team and attend a Share Out session.
Share Your Thoughts: PDX Childcare Survey
In collaboration with Portland State University, PDX is conducting a workforce survey. Your feedback will help us assess the childcare needs of airport employees and explore potential childcare support options. As a bonus, all survey participants are entered in a drawing to win a $20 gift card. The survey is open now through Sunday, April 14. This is an important tool to help us learn about your needs, so please pass this along to your co-workers and encourage them to take the survey.
Take the PDX Childcare Survey
PDX in Pictures
The love affair continues...the PDX carpet that so many of you have held close to your heart is here and will be returning to the new main terminal soon.
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