News and resources for PDX employees.
News and resources for PDX employees.
Officer Jason McKay,
Port of Portland Police
Port of Portland Police Officer Jason McKay Responds With Kindness
When a distraught parent called in about their daughter, Port of Portland Police Officer Jason McKay was quick to assist.
The parent sent in this recognition for his efforts:
“I called about my daughter who was in a bad state of mind and unable to navigate the airport. Jason responded with kindness at a moment when kindness was needed and greatly appreciated.
People like Jason, who serve strangers with empathy and care, need to be commended for being excellent and thoughtful.”
Knowing a family member is struggling when you’re unable to support them in person is hard, but knowing someone is there to help can ease that stress. Jason’s caring and responsive communication made all the difference to this worried parent.
To recognize airport employees who truly stand out as extraordinary, the quarterly PDX People Customer Service Awards ceremony was held on Jan. 26. If you couldn't watch in real time, you can watch the recording now or read the stories of our customer service champions.
You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service – submit a nomination now.
Win a Package of Tasty Tea!
A fancy cup of tea is just an email away. All you have to do is email us with your answer to the question: "How do you provide inclusive customer service to every PDX traveler?" The first 10 responses will win a package of organic, farm-direct Aesthete Tea!
Email Your Answer to Win!
Why do we want to know your stories of inclusive service? Because practicing inclusion is a big part of making PDX travelers feel welome...and that's the kind of service PDX People strive to provide.
Curious about what inclusive means? It means creating an experience where all people feel valued, supported and respected. In fact, being respectful is one of our core PDX People values  and we're committed to providing the same high level of service to everyone regardless of who that person is or what their abilities might be. 
PDX Next Updates: Mail Move and Flaggers Ahead
You may have already noticed that the FedEx, UPS and USPS drop boxes have moved. They can now be found near International Arrivals on the north end of baggage claim.
You can also expect to see flaggers in the south end of the baggage tunnel again this week due to construction. If you're driving through the area, keep an eye out for flaggers and expect short delays. Stay up to date on PDX Next news and changes at the airport.
Information at the Tip of Your Fingers
Who answers the call when a passenger needs to know what's open in the terminal or where to find the economy parking lot?
That's the PDX customer service team on the other end of the phone. They are available from 7:30 a.m. to 9 p.m. every day to answer questions about the airport.
You might already know the number to call – 503.460.4234 – but did you know you can text them too? If a passenger needs specific airport questions answered, give them the customer service number and let them know they can talk or text.
Masks Required On Airport Grounds, Inside and Out
Your daily routine has had an added step for a while now; putting on your face covering before heading into work. As a reminder, face coverings are required for everyone on airport grounds – both inside and outside – and must be worn correctly.
A new CDC order also requires masks at all U.S. airports and on other forms of public transportation, including buses and shuttles. As a result of the order, refusal to wear a mask violates federal law and may result in penalties and/or removal from the airport.
Port of Portland Police, Airport Operations and TSA staff are partnering to enforce this mandate. If you have questions or need assistance with someone who is not adhering to the regulations, you can contact the Communications Center's non-emergency number at 503.460.4747.
Pre-Security Eats:
What's On the Menu?
You may have noticed some closures in Clocktower Plaza, but don’t worry – you’ll never be without pre-security options.
Portland Roasting isn't going anywhere, Elephants is opening two new locations in April (one in the ticket lobby near the former Starbucks and one between the escalators in the north baggage claim), and Travel Mart is opening a new location up against the windows in baggage claim, about halfway between the two elevators.
Want something to look forward to post-security? Later in 2021, we'll add even more local flavors when two iconic Portland storefronts open up shop: Good Coffee on Concourse E and Screen Door on Concourse B. 
PDX Live: Love is Blind Wine Hour with Vino Volo
They say the heart sometimes sees what is invisible to the eye. Put your heart, senses and palate to the test for a special Valentine’s virtual wine hour with PDX concessionaire Vino Volo.
From the comfort of your home, join Vino Volo experts Emily List and Jamie Persing on Thursday, Feb. 11 at 5 p.m. for an educational and lively blind tasting experience.
Join us over on the PDX Facebook page and wine down – pour yourself your favorite wine and bring your questions!
Faces of PDX: Stacey Flint’s Creative Perspective
We love getting to know the creative people working behind the scenes at PDX. Meet Stacey Flint, a project manager at JE Dunn Construction. She's helping lead the way for ground transportation upgrades at the airport. And that means finding harmony in complex situations. 
"Being a project manager, I feel like our job is to connect all the different parts and pieces — doing things like connecting the architects’ vision with the people who are going to bring it to life," she says. "We make sure everyone works together."
Read the full story on the PDX Next website.
PDX In Pictures
The art of paper towel dispenser upkeep isn't a dry subject for Port of Portland's Randy Thompson (right) and Relay Resources supervisor Tony Diep (left). They're on a roll in Concourse E during this early morning chat.
About PDX In Pictures: For this periodic segment, we've asked Airport Duty Manager Brian Burk to share photos he captures while on the job with PDX Airport Operations. Brian has worked for the Port of Portland since 2007, but his first PDX job was as a high schooler in 1994. He's a native Portlander and a pilot who loves photography, flying and taking people behind the scenes of his favorite place: PDX.
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Shannon McArthur, PDX Customer Relations, 503.415.6859
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