News and resources for airport employees.
News and resources for airport employees.
Tillamook Market's Michael Castilleja.
Michael Castilleja Brings Friendly Conversation to Early Flights 
Tillamook Market's Michael Castilleja (he/him) was nominated by a PDX traveler:
"Not a compliment on a product, but a person. I visited your Tillamook Market at PDX and was greeted by Michael. He had great conversational capacity and was a pleasure to talk to early on a Monday morning in the airport. As I waited for my order I saw the same interactions with several people.
I don’t currently have openings at my company’s Vancouver office for a dispatcher, but if I did, I would offer him that position on the spot as I would want him to be the front face to my customers."
Want to learn more about PDX People recognition? Check out the recognition programs and read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Ticket counters in the new main terminal.
What's New with PDX Next: Main Bag Road, Ticket Hall and Gate B3
Main Bag Road: For safety, the south end of main bag road is closed to facilitate structural demolition and roof moves. The new route for all vehicles entering main bag road from the south is via south bag road from the southeast corner of the alley. Pedestrians should stay on the north side of south bag road, while vehicle traffic remains on the south side. This change is in place until Spring 2025.
Ticket Hall: The walkway along the east window wall of the ticket hall is now closed for floor finish work through early Jan. 2025. Signage is in place to re-route pedestrians through the ticket lobby.
Gate B3: Gate B3 is now closed and has been converted to a construction area for crane erection and construction laydown for demolition and structure support activities. Alaska will use Gate B4 until this work is complete in March 2025.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.  
Fernanda Navilli looks at the PDX video walls.
Meet Fernanda Navilli, the Creative Mind Behind PDX’s Extraordinary Windows
Fernanda Navilli, creative director at dotdotdash, is one of the visionaries behind Extraordinary Windows – the 24-hour art installation above the main terminal’s security lines. From misty forests to desert sunsets, these video walls use cutting-edge Unreal Engine technology to reimagine Oregon’s beauty. Look closely, and you’ll spot hidden easter eggs like growing mushrooms, fluttering butterflies and even a puffin! Fernanda hiked more than 40 miles across Oregon to capture every detail, ensuring everyone at the airport can pause, connect and feel the magic of the Pacific Northwest.
Allegiant plane.
Allegiant Announces Four New Routes from PDX
In exciting news, Allegiant Travel Company recently announced four new routes from PDX: Fresno, California (starts May 22), Cincinnati, Ohio (starts May 23), Flint, Michigan (starts May 23), and Indianapolis, Indiana (starts May 23). To celebrate this significant expansion, the company is offering one-way fares on the new routes for as low as $49. These additions are driven by robust leisure demand and the company’s commitment to providing ultra-low-cost airfare to underserved communities with limited or no air service.
Graphic that says,
Your Holiday Shopping – done! – at PDX
Get your shopping done early at PDX! With our street pricing commitment and bounty of local products, you can find something for everyone ...and all at street pricing. Even better, you’ll enjoy an employee discount, which can mean up to 20% off. If you’re in the mood for festive fun, watch for our PDX holiday markets featuring storefront sampling, loveable llamas, "real" reindeer (aka canine therapy teams) and music.
Have friends and family who are excited to shop and dine in the new terminal but aren’t flying anytime soon? Let them know they can spend Saturdays at PDX during the holidays and we'll cover two hours of parking with a minimum purchase of $25 from any combination of pre-security shops and restaurants. Whether they want to try one of the 96 Oregon brews on tap at Loyal Legion, stock up on local gifts at Hello from Portland, or pick up the perfect holiday card at Paper Epiphanies, these are the dates to stop by: Nov. 23, 30, Dec. 7, 14, 21 and 28. Customers showing receipts with a total of $25 or more will receive a coupon pre-loaded with two hours of validated parking; any additional time will be charged at $4 per hour. Thanks for your help spreading the word!
Two people admire the new main terminal.
Portland Tribune: Travelers Talk Thoughts on PDX Transformations
"“It’s so new and fresh, and it is so wide open compared to other airports.” “As soon as we came through the exit, it was like, wow, there’s no more walls everywhere, it’s actually open.” “There’s a 1,000% difference, I’ve never seen anything like it.” Those are just a few of the comments the Portland Tribune collected in their conversations with travelers and employees for the second feature in their four-part series about the airport. The consensus – from locals and visitors alike – is that the natural wood and light create a unique space that everyone can be proud of. Up next in the series: PDX's hyper-local businesses and merchants (Nov. 27) and the local artists and craftspeople who helped create the new airport (Dec. 4).
Illustration of pink, white and blue candles.
Honoring Transgender Day of Remembrance
Transgender Day of Remembrance is dedicated to honoring transgender individuals who have lost their lives to anti-transgender violence and prejudice. On Nov. 20, communities come together to raise awareness about hate crimes and memorialize the victims, often holding vigils where their names are spoken aloud. In addition to these gatherings, other creative expressions including marches and art shows amplify the voices of transgender individuals, fostering solidarity and support. Take a moment to read the names and hold space for the lives of transgender folx who have passed due to violence this year and acknowledge the work that lies ahead of us.
Families learn more about travel during the Passport to Inclusion event.
PDX in Pictures
“For our daughter, giving her the opportunity to practice helps make a real travel experience more manageable and less scary. She gets to see new sounds and sights and go through security and knows what to expect on the day of real travel. Meeting with TSA and speaking to the flight attendants and pilots – hearing the engines go on – it all helps her to feel safer. It’s really wonderful.”
That's what parent Nate had to say about our recent Passport to Inclusion event, held in partnership with Alaska Airlines and the Autism Society of Oregon.
Passport to Inclusion allows individuals with disabilities to practice nearly every aspect of the travel experience at PDX – from entering the airport and going through security to taxiing around the tarmac to simulate a flight. Opportunities like this help lessen the stress someone may feel when traveling and help us provide more inclusive customer service for travelers with cognitive and developmental disabilities. Learn more about the experience on the Alaska Airlines blog.

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