Cheranda Curtis Lifts Spirits |
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Cheranda Curtis with the Port of Portland was nominated by a PDX traveler.
"As my 14-year-old granddaughter and I entered an elevator in the PDX parking garage, a very loud announcement went off saying that there was an emergency in the north garage and to take an alternate route to the terminal.
When we tried to press the elevator to go down a floor, it didn't move, and we were unable to open the door. After several tries, I pressed the emergency call button in the elevator. It took some time for someone to respond, and we couldn't hear her well due to the
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loud announcement going on.
Finally, after 30 minutes, another passenger pressed the door to the elevator, and it opened. By this time, we were close to missing my granddaughter's flight. I asked Cheranda for assistance, and she took us to the head of the Alaska Airlines line to expedite my granddaughter's departure. She was very friendly, professional, and respectful – she apologized for the delay and made us feel cared for. Cheranda Curtis is an outstanding employee and deserves a customer service award."
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TriMet Bag Claim Machines: Now until Wednesday, July 10, TriMet fare machines in baggage claim will be unavailable – they're being replaced with new vending machines, informational displays, lighting, graphics, and signage. The fare vending machines located on the TriMet platform will be accessible during this project.
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North Escalators and Baggage Claim: Now through November, while they are being replaced, the (old) north escalators to baggage claim will close.
The skybridge escalators will close after the escalators to the north tunnel re-open, around Wednesday, June 17. The elevators will remain open.
Also on Wednesday, June 17:
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Carousels 9 and 10 re-open
- The new north escalators from ticketing to baggage claim open
- New restrooms in north baggage claim open
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Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
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Baggage Claim Improvements Impact Routes |
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Baggage claim is getting a refresh with brighter lighting, a finished ceiling, Wi-Fi upgrades, fresh paint, and restroom improvements.
While we make these improvements, you’ll notice a few changes to the usual routes beginning Wednesday, June 17. Note: Construction dates can change depending on many factors, so dates may shift.
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- Carousels 7 and 8
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Escalator to north skybridge
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Biggest route changes
The center of baggage claim will be temporarily closed. If you’re inside baggage claim, you won’t be able to walk directly from carousel 2 to carousel 9 without going outside. From the ticketing level, the easiest routes are:
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North escalators to carousels 9 and 10
- South escalators to carousels 2 – 6
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South side access
Starting in July, the south tunnel escalator closes. When that happens, there will be some additional route changes. We'll share more closer to that date.
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You’ll see signage along the way to help guide passengers, and employees and volunteers will be there to help direct folks. On the ticketing level, we’ll have temporary signage showing baggage carousel assignments.
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Save Lives and Earn Gift Cards at PDX Blood Drive
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PDX Street Fairs Start Soon |
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Help travelers celebrate PDX concessions this summer! With our bounty of local products, everyone can find all their favorite snacks and sundries at PDX.
The sunshine has us all feeling ready for some summer fun, so if you see passengers wondering what the excitement is all about, give them the inside scoop: Parades are happening in the terminal over the next few months, featuring lovable llamas, adorable therapy dogs, live music, samples, and special deals from our favorite concessions! And don't forget the summer fun continues for you with your employee discount, which can mean up to 20% off.
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June is recognized across the country as Pride Month – a time to honor the ongoing fight for civil rights and equal justice for the LGBTQIA2S+ community (Lesbian, Gay, Bisexual, Transgender, Queer and/or Questioning, Intersex, Asexual, and Two-Spirit). It’s also a moment to celebrate the achievements and
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contributions of LGBTQIA2S+ individuals throughout history. Pride Month traces its roots to a pivotal event in June 1969, when police raided the Stonewall Inn, a well-known gay bar in New York City’s Greenwich Village. The raid sparked six days of protests that became a defining moment in the modern LGBTQ+ rights movement – both in the U.S. and around the world.
Melissa Morris, co-chair of PortPRIDE – a Port of Portland employee resource group – shared, "This year carries its own heavy weight. Around the country and in our own neighborhoods, the LGBTQIA+ community – particularly our transgender, non-binary, and intersectional peers – continue to face systemic hurdles, legal challenges, and rhetoric that can make just ‘being’ feel like an uphill battle. Choosing to live openly and authentically is a profound act of courage."
Take this time to celebrate the LGBTQIA2S+ community, check out community events, and continue to provide an inclusive, respectful experience at PDX.
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Recently Port of Portland Police honored four members of the construction team for their quick response in assisting an injured member of the public at the airport. They jumped into action, tending to the injured person, notifying the Communication Center, and providing initial traffic control to prevent further injury. Thank you to this team!
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