email : Webview : PDX People Weekly Update: September 9, 2024

Dustin Thompson is a Calming Influence for Passengers in Need

TSA officer Dustin Thompson was nominated by Kenyan McCray, a TSA colleague.

"Supervisor Dustin Thompson was at the checkpoint, working at the walk-through metal detector during the Spring Break rush. He noticed an individual in the TSA queue who appeared to have some hesitation going through security.

After some careful observation, Dustin approached the individual and offered his assistance, if needed. At this point, it was clear the person was distressed, crying and having trouble communicating. They were able to share they were having – in their words – an anxiety attack. Dustin offered his name and any assistance that he could provide.

Noticing that the traveler was still quite upset, Dustin guided them to an empty section of the queue and provided a seat and some tissues. By instructing the person in calming methods (controlled breathing and the 3-3-3 technique), Dustin helped the passenger get to a point where they were able to communicate effectively.

Thanks to the support and quick action of Dustin Thompson, this passenger was able to make their own choice to fly another day."

Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.

Nominate a PDX Employee

What's New with PDX Next: Ticket Lobby Closures, Phase 2 Forum and Sensory Room Reopens

North Ticket Lobby: Now through Friday, Oct. 4, there will be some closures and rerouting for passengers using the elevators in the north ticket lobby. Signage will redirect travelers to the south sky bridge and south ticket lobby to use those elevators. Escalators and stairs will still be available.

Phase 2: Curious about what’s happening in Phase 2 of PDX Next? In the August PDX Next forum, we got some behind-the-scenes info and a look into what’s going on behind the construction walls – watch the recording.

Sensory Room: Last week, the sensory room officially reopened, complete with cool new seating from our friends at Alaska Airlines. Check out the PDX in Pictures below for a look!

Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.

Door sign on the interfaith prayer room.

PDX Employee Interfaith Prayer Room Opens in New Location

Last week, the employee-only Interfaith Prayer Room opened in its new location. The room is at the end of the hallway directly north of the Lost and Found office on the mezzanine level. Currently, the door is unlocked, but there is a cipher lock (code: 2846).

As always, being respectful is a PDX People core value, which includes your actions toward other airport workers and shared spaces. With that in mind, please note a few guidelines for the room:

Please be respectful of all occupants.
Enter and exit in a quiet and peaceful manner.
Reserve all conversation for outside this space.
Food and beverages are prohibited.
Do not leave personal belongings in this space.

Two PDX employees high-fiving at a PDX People event.

Celebrating YOU with PDX People Appreciation Week

Our annual PDX People employee appreciation celebration starts next Monday, Sept. 16, through Friday, Sept. 20, and – no matter where you work at the airport – there’s sure to be an event happening near you. Plus, we’ll have free food and exclusive PDX People gear!

While the theme of the week has always been gratitude for airport employees, this year we're especially thankful for your support, grace and hard work as we crossed the finish line and opened the new main terminal.

Throughout closures and changes, PDX People continued to provide top-notch friendly, knowledgeable and respectful customer service. Now we're saying THANK YOU for going the extra mile – on carpet and terrazzo! – and sharing your PDX pride with each and every traveler at our airport. See the full schedule of events and download the flier to post in your workspace or breakroom.

PDX in Pictures

The PDX sensory room reopened with a fly new look! Our PDX Maintenance team installed a small mock fuselage gifted by Alaska Airlines to help travelers reduce stress and build confidence by practicing being in a plane before they travel.

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