News and resources for airport employees.
News and resources for airport employees.
John McIntire
John McIntire Directs His Attention to Great Customer Service  
Port of Portland's John McIntire was nominated by Jeremiah Pacheco, also with the Port of Portland.
"John, a parking control representative, was working the roadway when he observed an elderly passenger having difficulty keeping up with their companion while crossing the road. John stepped in and offered assistance with the passengers’ bags.
The situation quickly escalated as John noticed the passenger was in distress and unable to stay standing. John gently guided them to the ground and radioed dispatch for help. He directed vehicles in the roadway around the passenger as other bystanders began to help.
The passenger had lost their balance due to a medical emergency before falling, and if John hadn't been right there and extremely observant, they would likely have been very seriously hurt. John is a great representative of the Port and we're proud to have him as a member of our team."
Missed the last virtual awards ceremony? View the event recording or read about past winners on the PDX People website. You can also nominate an employee who embodies the PDX People values and serves as a shining example of great customer service for next quarter – submit a nomination now.
Nominate a PDX Employee
Mezzanine level at PDX
What's New with PDX Next: Ticket Hall Resources and Concourse B Work
Ticket Hall: Two passenger resources are now in their new homes in the ticket hall. Ready Credit stations are in a permanent location near north oversize bag drop and in temporary locations near south oversize bag drop and between Delta and Southwest counters. Mailsafe units are now located near the north and south security checkpoints.
Concourse B: Crews installed a temporary wall at the west end of Concourse B, where the south bypass connects to the concourse. Now through Thursday, Sept. 31, crews will work on constructing a long-term, weather-tight wall.
Looking for more PDX Next information? We're keeping you in the know on what's new on the PDX People website. Have questions or suggestions about construction? Email hello@pdxnext.com or call the construction hotline at 503.460.4339.
Giant post-it note signed by PDX employees
PDX Community Room Opening Soon 
The new PDX has a lot of great improvements for passengers...and now there's an addition that's just for you!
The PDX Community Room will open by the end of September and is located on lower D, under Gate D4. The room is intended as a breakroom for all PDX employees and features DIRECTV, comfortable seating, Wi-Fi access, a microwave, puzzles, books and board games. Vending machines and computer workstations are planned for the future but won't be in place immediately. And, if you attended the employee open house events, you may remember signing a giant post-it note – these will be featured art pieces in the room!
PDX roadway and canopy at night
PDX Lands FAA Grant
Oregon’s U.S. Senators Jeff Merkley and Ron Wyden recently announced that the Federal Aviation Administration is awarding PDX $8.7 million to help increase energy efficiency. This grant for PDX comes from the FAA’s Airport Improvement Program, a grant program that is fueled by the Bipartisan Infrastructure Law to fund airport projects to strengthen our nation’s aviation infrastructure.
A previous round of federal funding helped us make major efficiency upgrades when building the new main terminal, essentially doubling airport capacity while cutting the energy use per square foot in half. Now, with this latest grant, we’re able to save even more energy in our daily operations by updating the airport’s older heating, cooling and electrical systems, helping move PDX closer to a goal of net zero carbon emissions by 2050.
Highlights from PDX People Appreciation Week 2023
Highlights from PDX People Appreciation Week 2023
PDX People Appreciation Week is Here! 
Our annual PDX People employee appreciation celebration is happening now and – no matter where you work at the airport – there’s sure to be an event near you. Plus, we’ll have free food and exclusive PDX People gear!
While the theme of the week has always been gratitude for airport employees, this year we're especially thankful for your support, grace and hard work as we crossed the finish line and opened the new main terminal.
Throughout closures and changes, PDX People continued to provide top-notch friendly, knowledgeable and respectful customer service. Now we're saying THANK YOU for going the extra mile – on carpet and terrazzo! – and sharing your PDX pride with each and every traveler at our airport. See the full schedule of events and download the flier to post in your workspace or breakroom.
Colorful graphic with 'Hispanic Heritage Month' text.
Reflect on Pioneers of Change this Hispanic Heritage Month
This year's theme for Hispanic Heritage Month is "Pioneers of Change: Shaping the Future Together." At PDX, we reaffirm our commitment to uplifting and making space for Hispanic people who are shaping the world we all aspire to live in. Let’s continue to celebrate, learn from one another, and support Hispanic culture this month and throughout the year. Take a moment to learn more about the important contributions of the Hispanic community, experience new sights through art, new sounds through music and new tastes through food, and challenge yourself to find out more about how Hispanic heritage is American heritage. Read the history of the month and the 2024 White House proclamation. ¡Feliz Mes de la Herencia Hispana! – Happy Hispanic Heritage Month!
Portland Airport Fire and Rescue standing in honor of the 343 personnel who bravely gave their lives during the World Trade Center attacks on Sept. 11, 2001.
PDX in Pictures
Last Wednesday, Portland Airport Fire and Rescue joined together to remember the ultimate sacrifice of 343 personnel who bravely gave their lives during the World Trade Center attacks on Sept. 11, 2001.
As they shared along with a short video on Instagram, "May we never forget these heroes, their call to duty, their selflessness, and all those impacted by this event. We here at Portland Airport Fire and Rescue will never forget and always be grateful to those who answered the call – not out of obligation, but of courage to do what they felt was their duty: To protect and serve."
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